Systems Application Intern, Spring 2023
Organization
Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization that delivers impartial medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries.
We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s common mission.
Department
The Systems Department in the U.S. office of Doctors Without Borders/ Médecins Sans Frontières (MSF) is comprised of four technology teams: Digital Internal Operations, Product & Innovation, Infrastructure & Operations, and Helpdesk., Together they provide the vital products and services so that MSF-USA can achieve its ambitious new Strategic Plan (2022-2025).
Project
The Systems Applications Intern will support the activities of the Systems Team in a rapidly evolving technology environment. They will learn how an IT department runs within a non-profit and also have the opportunity, through working in the office/remotely, to learn about MSF's programs, and how it operates in the United States.
The Systems Applications Intern will spend 75% of their time working closely with the Systems Associate to provide administrative and application support to enable the team to achieve its daily objectives. This includes everything from; coordinating schedules and facilitating meetings, updating project management software, providing administrative support to the Project Managers, Knowledgebase management, helping to troubleshoot application issues for end-usersand any other tasks required to support the project objectives.
The other 25% of the time will be spent and supporting the Help Desk with general IT support such as maintaining, upgrading, and troubleshooting issues for end-users when required. Video and teleconferencing are used extensively at MSF and the Systems Applications Intern will also be expected to learn how to use and support these tools.
This internship is ideal for anyone interested in learning about project management principles for IT Systems, the deployment, use and support of applications on a national and international basis for nonprofit and non-governmental organizations (NGOs).
Tasks
The Systems Applications Intern will be expected to perform the following tasks, full training will be given;
- Provide full administrative support to the Systems Team
- Provide application support for end users (such as Power BI, Microsoft,)
- Assist in reporting and documentation of various elements of the MSF-USA Systems Department
- Support technology needs for meetings, tele and video conferences, and a variety of other events and presentations
- Set up technology resources for staff members
- Schedule and install software upgrades for users
- Learn troubleshooting techniques while responding to IT support tickets
- Configure PCs following MSF-USA standards
Qualifications
Required Skills
- Extremely well-organized with keen attention to detail, able to prioritize work appropriately
- A strong communicator with excellent people skills who is comfortable not only with written and verbal communication but also using visual means like diagrams and images to express ideas and concepts
- Analytic and common-sense approach to completing tasks and resolving issues
- Able to maintain awareness of multiple activities in flight while never losing focus on completing the task at hand with care and accuracy
- Ability to work independently, with guidance from department members
- Flexible enough to handle any and all tasks that might help the team achieve its agreed-upon goals
- Familiarity with Microsoft Windows operating systems
- Proficient user of Excel and Word
Preferred Skills:
- Knowledge of an IT ticketing system such as Zendesk
- Familiar with Agile Methodologies
- Familiar with JIRA
- Familiar with Power BI
- Familiar with a project management tool such as SmartSheet
- Genuine commitment to the principles and work of MSF
No phone calls or emails please. Only shortlisted candidates will be contacted
Please note that neither relocation assistance nor visa sponsorship will be offered for this position.
Your Safety Matters: Vaccination and booster against COVID-19 is a requirement at MSF - USA
Hybrid work opportunity with the expectation of ability to work in office a minimum of 1 day (Tuesday or Wednesday) weekly
This opportunity is located in the NYC office.