Responsible for shadowing, reviewing, learning, and eventually illustrating the ability to support basic technical and application support, and implementation within the Information Service Department. Demonstrates basic computer operational and technical skills. Should be able to perform basic technical and application diagnostics and troubleshooting. Under supervision must be able to apply technical and software fixes and/or perform upgrades to existing systems. Demonstrates the ability to follow I/S Departmental and CAMC Organizational commitments including (but not limited to) ticket management, training, education, testing, implementing, and validating service requests and/or requested modifications.
1. Utilizes established procedures while working under close supervision to perform assigned tasks and assignments. 2. Utilizes detailed instructions to perform supervised routine support and implementation work. 3. Utilizes appropriate and timely communication skills within assigned team. 4. Provide supervised basic application support to customers either directly or via Customer Service Center tickets/requests. 5. Perform basic technical and application diagnostics 6. All other duties as assigned.
Knowledge, Skills & Abilities
Patient Group Knowledge (Only applies to positions with direct patient contact) The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients. Competency Statement Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist. Common Duties and Responsibilities (Essential duties common to all positions) 1. Maintain and document all applicable required education. 2. Demonstrate positive customer service and co-worker relations. 3. Comply with the company's attendance policy. 4. Participate in the continuous, quality improvement activities of the department and institution. 5. Perform work in a cost effective manner. 6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations. 7. Perform work in alignment with the overall mission and strategic plan of the organization. 8. Follow organizational and departmental policies and procedures, as applicable. 9. Perform related duties as assigned.
• High School Diploma or GED (Required) Education: Certifications pertaining to IT or currently enrolled in a health care or IT related degree program required. Experience: Prefer 1 year experience in information technology or health care industry. Comment: Must complete the 12 week internship, meet the requirements checklist outlined within each area of the rotation, and fluently meet the needs of the department within the position.
• No Certification, Competency or License Required