Referral Coordinator

We are seeking a Referral Coordinator who will work under the direct supervision of the Program Manager, Research Nurse Manager, Lead Referral Nurse and the Principal Investigator(s) and will coordinate activities to provide support for a multi-faceted clinical trials office to ensure a smoothly functioning office and good patient relations. Interact with patients, patients' families, referring physicians and third party carriers with regard to patient-related issues.

This role offers friendly, courteous assistance to every patient to ensure that the patient has a positive, professional experience while at Johns Hopkins. Work with others in a team environment. Provide administrative support for medical matters on behalf of physicians and referral nurses, as well as general academic/general administrative support. The individual displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team. The coordinator must demonstrates competency in all skills related to the performance of patient care. The coordinator demonstrates problem-solving skills as they relate to patient care activities.

• Professionally and efficiently handle incoming requests from patients and ensure that issues are resolved both promptly and thoroughly.

• Gather patient information, fulfill patient needs, educate patients, where applicable, to prevent the need for future contacts and documents interactions in applicable systems.

• Provide quality service and support in a variety of areas, which may include, but not limited to scheduling, registration and care coordination.

• Proactively obtains any necessary patient records required for new candidates and prescreens potential research subjects for participation in clinical trials (i.e. review of medical history, concomitant meds, pathology, other relevant documents).

• Ensure that all relevant outside medical records are received and scanned into EPIC in advance of clinic appointment. Ensure that physician and research nurses gets medical records in advance per protocol as appropriate.

• Maintain ongoing tracking and appropriate documentation on referrals to promote

team awareness.

• Moves patients through the system from referral to consent/screening visit in the most efficient timeline possible, including securing slots and initiating insurance approvals.

• Documents telephone and other communications with patients per institutional policy.

• Attends regular team meetings and collaborates with study team members to review screening and enrollment updates.

• Maintains proficiency in workflows of oncology clinic, Epic/Beacon, and any other systems required for scheduling, screening and treating new patients.

• Independently evaluate individual patient issues or patient flow situations and be able to implement the appropriate actions/steps in a timely fashion.

• Utilize knowledge of clinical practice and requirements of third party payers to provide appropriate documentation to assure authorization/pre-certification for services.

• Schedule new patient appointments.

• Collaborates with other departments to schedule necessary testing for new candidates.

• Refer patient to appropriate resources/clinical areas.

• Print and send patient letters as necessary.

• Document inbound/outbound phone messages to patients as appropriate.

• Attends start up meetings for new clinical trials, and presents protocol summaries at other disease group meetings when new trials open.

• Answer in-coming call from patients and provide information to patients, as appropriate.

• Routinely check voice mail and return calls to patients within 24 hours.

• Meets with candidates to educate/prescreen as appropriate.

• Actively reaches out to disease groups regarding competitive slots.

• Assists with development of SOP's pertaining to clinical trial referral process, and implements changes and improvements as necessary.

• Has working knowledge of and complies with Good Clinical Practices, ICH Guidelines and SKCCC Clinical Research Office policies.

• Demonstrate and convey a favorable image of the organization and to conform to proper standards of professional dress, attitude and demeanor.

• Identifies self-learning needs related to job description and seeks out appropriate resources to meet learning needs.

• Participates in staff meetings by providing constructive input and facilitating problem-solving.

• Identifies opportunities for performance improvement and provides input for the development of solutions.

• Identifies and uses a variety of resources to validate patient care decisions.

• Knows the informal and formal department goals, standards, policies and procedures, which may include some familiarity of other departments within the school/division. Is sensitive to interrelationships of both people and functions within the department.

• Carries out duties and responsibilities under the supervision of the physicians, nurses and nurse manager.

• Makes decisions and establishes work priorities on procedure-oriented operations.

• High School Diploma/GED.

• Two (2) years of secretarial experience.

• Knowledge of medical terminology.

• Additional education may substitute for some experience, to the extent permitted by the * JHU Equivalency Formula.*

* JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

• Related work experience in a similar medical field.

• Medical/nursing assistant certification.

• Research experience.

• Strong customer service skills required.

• Excellent organizational skills required.

• Ability to perform with a high degree of accuracy and with meticulous attention to detail.

• Ability to manage multiple and competing priorities.

• Demonstrates a strong ability to use initiative and judgment and to identify, analyze and solve problems.

• Must have excellent oral and written communication skills.

• Proficiency in PC operations and software applications such as MS Windows, Excel, and Word.

• Must adhere to guidelines regarding honest reporting of sensitive and confidential patient information.

• Understands the importance/impact of data integrity in terms of patients, study results, costs, quality of service and scientific research in general.

• Regular contact with physicians, other health care personnel and occasionally, patients, requires the use of good judgment, tact and sensitivity.

Classified Title: Medical Office Coordinator

Working Title: Referral Coordinator

Role/Level/Range: ATO 40/E/02/OD

Starting Salary Range: $15.41 - $21.21/hr (commensurate with experience)

Employee group: Full Time

Schedule: M-F 8:00am-4:30pm

Exempt Status: Non-Exempt

Location: School of Medicine Campus

Department name: Cancer Immunology/GI Clinical Research

Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at mailto:jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

Learn more:

https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Copyright ©2022 Jobelephant.com Inc. All rights reserved.

https://www.jobelephant.com/