Patient Services Coordinator

• Greet each client with a smile and welcoming, professional manner
• Answer each phone call in a cheerful and professional manner
• Log information on calls received, where required and maintains detailed and accurate records
• Provide clients with correct and accurate information regarding FCHC services and providers (Ask for input from team colleagues if unsure of the correct response to inquiries)
• Schedule appointments according to established procedure
• Refer unusual or difficult situations to supervisor
• At all times maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients and behave appropriately for a highly visible position
• Be discrete when obtaining sensitive information from clients
• Establish and maintain effective working relationships with co-workers, supervisors and the general public
• Perform reception duties in an efficient, professional and courteous manner

• Accurately register and enter new patient demographic data and insurance information in the system
• Verify existing patients’ demographic data and insurance information at each visit accurately record and enter any changes received
• Collect co-payments and agreed fees at check-in

• Collect client payments and record in a timely and accurate manner
• Verify all transactions at the end of the day and report all discrepancies
• Run daily reports in a timely manner and according to written guidelines

Requirements

• Minimum of high school graduate or equivalent.
• Computer experience required
• Successful customer service background strongly preferred
• Previous experience in healthcare or medical office administration preferred
• Bilingual Spanish/English preferred
• Knowledge of business procedures desired
• Willingness to work with a diverse patient population including gay men, lesbians, seniors, students, and others
• Calm, patient, flexible, and understanding manner
• Experience working with an ethnically, culturally, and racially diverse work staff preferred
• Ability to work harmoniously with diverse groups of individuals required
• Willingness to contribute towards Fenway’s efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.