Summer Associate Graduate Intern (Environments & Release Management)

You have goals, dreams, hobbies and things you’re passionate about.

We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.

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Environments & Release Management is a team within the Service Transition branch of NFCU’s Information Services Department (ISD). The Service Transition branch focuses upon the processes that comprise the Service Transition stage of the ITIL Services Lifecycle. We ensure that changes to IT services are appropriately managed, from the initial strategy, through design, development, testing and deployment. 

 

The Environments & Release Management team's primary responsibility is to ensure completeness and uniformity of NFCU non-PROD environments, so that production preparation activities are efficient and effective. This decreases the likelihood of encountering issues while deploying to or utilizing the IT service in the production environment.

The team fulfills its responsibility introducing IT service modification related processes, policies and procedures, and designing, developing and implementing analytics that enable us to track and communicate known activities. In addition, team members are assigned and participate on projects, assisting teams in the design and review of non-production environments activities. 

The Summer Associate Graduate Intern Program is a 10+ week graduate internship program beginning in May 2023 and ending in August 2023. The intention of this program is to hire graduate interns who prove their aptitude into full time roles following graduation. To qualify for this position, applicants must be currently pursuing a graduate or PhD level degree from an accredited college or university with an anticipated graduation date of December 2023 or later.

Learn and understand the fundamentals of Environments and Release Management and automate standard operating procedures (SOP) or other identified process.

1.   Identify SOP/process to automate 

2.   Analyze requirements through interviews with stakeholders

3.   Design automation and verify with stakeholders 

4.   Develop and unit test automation 

5.   Perform integration test and user acceptance testing with stakeholders, and obtain sign off 

6.   Deploy automation for pilot use and collect feedback from users

7.   Refine automation based on feedback, test and obtain final sign off

8.   Deploy final automation 

9.   Finalize automation documentation and transition to environments management personnel to support

1.   Identify business trends to investigate 

2.   Analyze available information through the development of analytics

3.   Work with Senior Release Manager and Release Management to identify opportunities

4.   Propose process changes to improve the scenario 

5.   Define and implement a pilot to test your hypothesis

6.   Report back on the outcome, with proposed next steps

7.   As time permits assist in the next steps planning and implementation activities 

•   Support projects that are entering and moving through the Software Development Lifecycle (SDLC) in preparation for deployment to our production environment

•   Assist with internal projects that may include teaching, documenting or automating processes relevant to Environments & Release Management

•   Develop analytics for use by the Environments & Release Management and dissemination to other ISD teams

•   Represent Environments & Release Management on various enterprise governance boards, i.e. Architecture Review Board to assure requirements to maintain the environments are addressed in updates to existing enterprise policies/standards and projects

•   Support other teams within the Service Transition umbrella

Experience: Total professional experience 7+ years of which Information Technology is 5+ years of experience

•   Currently pursuing a graduate degree in Information Systems, Information Technology, Computer Engineering, or other related degree

•   Excellent communication skills

•   Self-starter / self-directed 

•   Understanding of general Information Technology concepts

•   Experience with business process definition and optimization 

•   Strong analytical skills with experience creating reports and analyses 

•   High level proficiency with Microsoft Office

•   Experience programming with both scripting languages and 3GLs, such as C / C++, Java, C#, Python

•   Experience with process management and process automation tools, such as PEGA

•   Experience with SQL, Reporting and Analytic tools

•   Experience with Applications Development, Infrastructure Management, and Operations Management

•   Understanding of systems architecture (Distributed and Mainframe)

•   Understanding of ITIL and other control frameworks

•   Understanding of and experience with ServiceNow – ITBM / SM / CM / PM / IM / CMDB / RM

•   Understanding of Waterfall / Agile / DevOps / Site Reliability Engineering (SRE) approach to software development

•   Understanding of Software Development Lifecycle (SDLC) approaches

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: Remote | 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602

Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.

Salary Range: $41.00 - $46.00 hourly

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. Within this range, pay will be determined based on factors such as individual qualifications, location, and market position.

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

All employees are expected to follow our COVID-19 safety protocols.

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.