Sales & Operations Intern
Sales & Operations Internship- Cleveland, OH (Summer 2023)
JOB SUMMARY
The Sales & Operations Intern will assist with various projects throughout the assignment. The 11-week program will start with an introduction to our company and provide the opportunity to rotate through our Service, Parts, and Sales departments. Projects will include reviewing/updating product support department policies/procedures, projects within Field Service Lightning, Salesforce entry/analytics reporting, new sales, Fleet Management policies/procedures, and other projects as assigned.
JOB RESPONSIBILITIES
Sales
- Develop product knowledge of the material handling industry.
- Work actively in Salesforce to provide reporting, analytics, and customer data.
- Understand how Salesforce can impact sales activity
- Develop business development skills by role-playing and preparing for sales calls
- Learn and understand the consultative sales approach and strategy
- Understand how to set up a daily itinerary, including customer visits, quoting, and customer follow-up.
- Learn and understand how to make a cold call.
- Develop a method of researching potential customers using industry data and other business resources.
- Understand the importance of “internal customers.”
- Be able to represent yourself professionally in a business setting.
- Research and generate lists of potential new customers
Operations & Service
- Provides full-service administrative support on various department projects, including Field Service Lightning reporting, Customer Service Feedback, Audits, and Productivity.
- Coordinates, schedules, and organizes resources to meet department objectives.
- Researches all relevant information about department projects and provides fact summaries, making recommendations for action.
- Ensures proper facilitation, inputting, and recording of all departmental-related data.
- Keeps track of data and provides ongoing analysis, providing recommendations.
- Collects pertinent information by asking questions of appropriate staff and utilizing available resources.
- Actively learn the sales, service, and parts process, seeking process efficiency along the way
- Help develop client relationships and retain existing accounts.
- Performs other duties of a similar nature as required.
POSITION QUALIFICATIONS
EDUCATION
- High school diploma or equivalent.
- Currently enrolled in a bachelor’s degree program, majoring in Business, Supply Chain, Operations Management, Logistics, Transportation, Sales, and/or a related field
EXPERIENCE
- Previous management/business classes completed.
- Previous work experience, either as an intern/co-op and/or other various roles held
ADDITIONAL REQUIREMENTS
- Ability to work independently and to effectively prioritize demands and execute tasks.
- Keen attention to detail.
- Strong project management and organizational skills.
- Strong written and verbal communication skills with the ability to convey information to internal and external customers clearly and concisely.
- Valid Driver’s License