(Eagan, MN) In-Office Technician 1 - Desktop Support Intern

Job Description Summary

MAXIMUS is a leading operator of government health and human services programs in the United States, United Kingdom, Canada, Australia and Saudi Arabia. The Company delivers business process services to improve the cost effectiveness, efficiency and quality of government-sponsored benefit programs, such as the Affordable Care Act, Medicaid, Medicare, Children’s Health Insurance Program (CHIP), Health Insurance BC (British Columbia), as well as welfare-to-work and child support programs around the globe. The Company’s primary customer base includes federal, provincial, state, county and municipal governments. Operating under its founding mission of Helping Government Serve the People®, MAXIMUS has more than 37,000+ employees worldwide.

The Technician 1 – Desktop Support Intern will provide desktop and operational support to assigned site and remote users. These duties will include, providing support for Windows 10 and MS 365 by evaluating and troubleshooting issues to include running in-depth diagnostics, identify, research and resolve technical problems. Perform PC builds including the use of image deployment software to perform imaging tasks. Identify and resolve application issues, solve and identify common PC software and hardware problems.

Job Duties and Requirements

• Promote a high level of customer satisfaction through proper telephone, email and chat techniques and respond with the appropriate amount of urgency to user

• Provide support for Windows 10 and troubleshooting issues including running in-depth diagnostics

• Perform PC builds including the use of image deployment software to perform imaging tasks

• Document, track and monitor problems within the ticketing system to ensure timely resolution

• Identify, research and resolves technical problems

• Provide hardware support of PCs and Laptops, such as installing replacement hardware or upgrading hardware

• Install, configure, maintain, and support computers, printers, fax machines, scanners, and other peripherals and related hardware, as well as remote access devices

• Support Software/Hardware on equipment such as, Scanners, Copiers, Printers, Monitors and other peripherals

• Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for PC build requests

• Perform other duties as assigned by management

Education/Requirements:

• High school diploma and enrollment in IT program/progress towards IT associate degree.

•1-2 years of completed undergraduate coursework preferred.

• Basic knowledge of Microsoft Windows 10 or above.

• Basic knowledge of Microsoft 365

• Basic to Moderate trouble shooting skills

• Basic understanding of Networked printers, Scanners, Multifunction devices

• Moderate to Advanced customer service skills

• Strong verbal and writing skills

• Work within a team framework and structure

• Ability to lift up to 50 pounds