Transportation DMV Agent Floor Manager - Greenbrier County

Under general supervision, the Transportation DMV Agent Floor Manager performs lead worker/supervisory work in a DMV Regional Office overseeing activities of DMV Agents. Performs full-performance level public contact work involving the receipt, auditing, processing, recording, and issuance of drivers’ licenses, vehicle registrations, vehicle titles, and related documents. This position is responsible for the delegation of assignments, reviewing work, and training employees in work methods due to policy and procedural changes. Reviews and processes documents.   Assist customers in person, relating to the processes, including explaining fees, documentation, forms, taxes, and any other requirement incorporated in the driver or vehicle transaction process with the WV Division of Motor Vehicles. Handles unusual or complex driver license or vehicle licensing and title processes.  Related duties as assigned.

Minimum Requirements

REQUIRED TRAINING/EDUCATION:  Graduation from standard high school or the equivalent

REQUIRED EXPERIENCE:   Four years of full-time or equivalent part-time paid experience in bookkeeping, sales, cashiering, or related public contact work, one year of which must have been in a lead worker or administrative support capacity.
Substitution:  College credit from an accredited college or university, business school, or vocational training may be substituted through an established formula for the required experience.


ADDITIONAL REQUIREMENTS:   A valid driver’s license is required and must be maintained. Work schedules are assigned and rotated on a regular basis.   Overtime hours may be required.
 
SPECIAL REQUIREMENTS: All applicants must consent to fingerprinting and a criminal background investigation.  Must obtain and maintain certification to conduct various types of driver skills testing.