Customer Data + Systems Administrator

Customer Data + Systems Administrator

$67,842.86 per year

Regular, Full-Time

The Oregon Museum of Science and Industry (OMSI) mission is to inspire curiosity through engaging science learning experiences, foster experimentation and the exchange of ideas, and stimulate informed action. Join our team as the Customer Data + Systems Administrator and be a part of igniting an education transformation at the intersection of science and technology that spreads opportunities across the Northwest!

The Oregon Museum of Science and Industry (OMSI) is seeking a full-time Customer Data + Systems Administrator to be responsible for configuring, monitoring, and maintaining the admissions point of sale system Ticketure and related ecommerce site, and supporting the use of data in organizational decision-making. This includes responsibility for the integration of Ticketure and other Enterprise Systems, including CRM, general ledger, OMSI.edu and data visualization tools. 

This position is responsible for designing, testing and implementing functionality, processes and documentation while ensuring accuracy, integrity and completeness of databases; recognizing and resolving problems with relevant systems; and supporting end users in the use of the sales, CRM, and ancillary systems and providing high-quality data analysis to support organizational decision-making.

Qualified candidates will have, but not limited to:

• Advanced knowledge of and ability to configure Ticketure or an equivalent point of sale (POS) system and related ecommerce site to support business needs, data analysis, reporting, and guest experience;
• Demonstrated understanding of how CRMs, POS systems, and other enterprise systems operate, and the ability to learn their functions for business needs, data manipulation, and reporting
• Academic degree or relevant business systems or analytical coursework in an industry related to sales, fundraising, or similar customer-centric work;
• Experience with the following:
  • Experience managing a database in support of an organization’s goals, objectives, and key outcome indicators (KOIs) and/or being a system administrator for a timed ticketing platform, including configuration of related ecommerce site
  • Experience supporting the successful planning, execution, and delivery of both short and long-term projects
  • Examples of leading and/or contributing to complex projects with cross-functional teams, with an emphasis on user experience and user interface design considerations
  • Examples of handling timelines, expectations, and prioritization of multiple and simultaneous projects while being resourceful, adaptable, and a problem-solver
  • Demonstrated experience providing customer service in a work environment
  • Examples of effective communication with a variety of internal and external stakeholders in a work environment
  • Experience working effectively with people of diverse backgrounds and talents in professional work environments, with an emphasis on collaborative projects and deliverables
  • Track record of establishing or contributing to system and processes improvements

The Customer Data + Systems Administrator  has an annual pay of $67,842.86, and is eligible for a competitive benefits package that includes:

• 2 weeks of vacation per year with no waiting period. Hours carry over year to year up to 200 hours;
• 2 weeks of sick time per year with no waiting period. Hours carry over year to year up to 520 hours;
• 12 Personal / Cultural Days (PTO) per year;
• Multiple health plans to choose from with employee premiums paid 86% by OMSI
• 403b Retirement with employer match eligibility;
• Free annual OMSI Family Membership ($140 annual value);
• Reciprocal Employee Attractions Pass - valid for unlimited free general admission for two at 31 Oregon cultural attractions;
• Discounts on summer programs for employee's children.

Click here for a comprehensive list of responsibilities and to apply. Position closes August 28, 2025.

All are welcome at OMSI.

OMSI is an Equal Opportunity Employer.

As an equal opportunity employer, we are committed to recruiting, hiring, developing, and retaining individuals from a diverse candidate pool regardless of race, age, ethnicity, religion, creed, sexual orientation, gender identity/expression, citizenship status, marital status, national origin, physical or mental disability, or any other legally protected status.

Equity, diversity, and inclusion guide our process as we build a team that represents a variety of backgrounds, perspectives, and skills so that we can better reflect and serve our community. 

We strongly invite applications from candidates who share our commitment to diversity.