Quality Technician

Job Title:                                               Quality Technician

Location:                                               73G-New Berlin, WI

Date Reviewed:                                   April 7th, 2025

SUMMARY:

The Quality Technician holds responsibility for the safety and quality of the products manufactured, and executes quality control functions.

GENERAL REQUIREMENTS 

1. Follow time and attendance guidelines in accordance with the employee handbook.
2. Work cooperatively in a team environment.  Accept and follow directions.
3. Attention to detail and able to multi-task.
4. Good interpersonal and communication skills.
5. Intermediate computer knowledge and skills.
6. Ability to use computer programs and maintain spreadsheets in Excel.

QUALITY CONTROL REQUIREMENTS

1. Knowledge of and ability to follow all Good Manufacturing Practices (GMPs).
2. Understanding of Hazard Analysis and Critical Control Points (HACCP) and its importance.
3. Follow & monitor to assure all Safe Quality Food (SQF) guidelines are implemented & followed.
4. Maintain excellent personal hygiene and wear appropriate apparel for the job.

NOTE: Required to report food safety problems or concerns immediately to a person with authority to initiate action as indicated on the organizational chart.

SAFETY REQUIREMENTS 

1. Practice safe lifting techniques, bending and lifting with your legs, not your back.
2. Be aware of your surroundings, watch for forklift traffic & trip hazards such as pallets or cords.
3. Wear appropriate Personal Protective Equipment (PPE) for the job you are doing.

EDUCATION / CERTIFICATIONS

1. Associate Degree or bachelor’s degree Preferred

JOB RESPONSIBILITIES

Tasks/Duties/Responsibilities

Weight - 70% of the day-to-day job:

Administrate inbound and outbound quality control processes (COA, micro, release, etc.)

• Perform material inspections, record review, and document results
• Coordinate testing, COA creation, sensory, and manage retains processes
• Take actions on non-conformances
  • Verify ingredient micro results on COA meet specifications prior to release in inventory for manufacturing consumption
• Verify finished good batch records, CCP, and CIP records meet expectations prior to finished product shipment (within 7 days)
• Verifying finished good key attributes (micro, moisture, salt, sensory) meet specifications prior to release
• Document pertinent product information and utilize inventory system to either hold non-conforming products or release acceptable product meeting specifications
• Elevate non-conformances with clear detailed of the problem, and with a sense of urgency to appropriate cross functional teams.  Work through issue resolution with CSR’s QA, and Supply Chain partners (planner, scheduler, distribution)
• Follow non-conformance hold procedures
• Support shelf-life extension process in partnership with Quality Specialist.  Follow instructions provided by Quality Specialist.
• Generate finished product COA’s.

Weight - 15% of the day-to-day job:

Coordinates new item setup & commercialization activities

• Perform system configuration and setup for new items (raw materials, finished goods, label creation)
• Communicate internally/externally product specifications
• Partner and coordinate with internal/external resources for smooth product launches in the spirit of getting it right the first time
• Execute system changes as it relates to formula revisions

Weight - 15% of the day-to-day job:

Respond to internal and external requests in a timely manner

• Completes and responds to supplier documentation requests (specifications agreements, COA examples, food safety or quality related questionnaires)
• Assists with investigations

Weight - 5% or less***:

Verify information/records and organize file systems 

• Perform label verification
• Supporting site initiatives
• Additional responsibilities as assigned by manager.   

***Intended as five percent or less of weekly work