Community-Based Care Surveyor

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Join Our Team as a Community-Based Care Surveyor (Client Care Surveyor) The Aging and People with Disabilities (APD) program is hiring multiple Community-Based Care Surveyors (Client Care Surveyors) to join our Community-Based Care (CBC) team in Tigard, Oregon. This position will work in the community and in the office, you will rarely work from home.

Are you interested in a meaningful career supporting Oregon’s older adults and people with disabilities? As a CBC Surveyor, you’ll play a vital role in ensuring individuals and their families receive person-centered services and supports that promote safety, independence, and well-being, while honoring choice, respecting cultural preferences, and upholding dignity. If you’re passionate about innovative care, early interventions, and making a difference in the community, apply today!

Salary Information: Public Employee Retirement System (PERS) members in the executive branch (except AEE and AFSCME Parole & Probation) will get a 6.95% base salary increase and will pay a 6% employee contribution to PERS. Employees who are not yet PERS members (AA) will also get the 6.95% pay increase and start the 6% contribution when they join PERS (AP).

The step you start at will depend on the Equal Pay Analysis for the Client Care Surveyor

AA: $5,575 - $8,550 Top Range

AP: $5,965 - $9,143 Top Range  

Summary of Duties

As a Community Based Care Surveyor, you will:

Conduct state licensing surveys according to state protocols, guidelines, and time frames.

Review facility survey history, complaint investigation reports, and data reports.

Observe details of residents’ quality of care and life, including staff assistance with activities of daily living, staff interactions with residents, nutrition, activities provided, and environment.

Interview residents, families and facility staff.

Review resident medical records and facility policies and procedures.

Evaluate conditions, using OARs, state guidelines, and individual professional judgment to validate and determine findings of potential non-compliance.

Perform on-site inspection of the long-term care facility, including an inspection of the kitchen and other areas where food is prepared for residents.

Write report of findings, using specified computer software program.

Minimum Qualifications

A valid driver’s license and acceptable driving record are required for this position.

Three years of experience in areas related to long-term care, nursing, or nursing home administration AND One of the following:

A bachelor's degree of Health Science, Gerontology, Pharmacy, Healthcare Administration, Long Term Care Administration

OR

A license as a Registered Nurse

OR

A license as a Long-Term Care Facility Administrator with a Bachelor’s in health service

Note: LPN certification and/or experience will not meet the minimum qualifications.

Essential Attributes

We are looking for candidates with:

Skills, strengths, and job knowledge: Experience related to nursing, nursing home administration, long-term care administration, or assisted living.

Rules/Regulations: Basic knowledge of Oregon State laws, rules, and regulations related to the provision of long-term direct-care programs and facilities.

Critical Thinking, investigation, and decision making: Skill in exercising independent judgment and decision-making in the application of laws, rules, policies, or procedures.

Teamwork, self-awareness, and growth mindset: Demonstrated ability to work successfully both independently and cohesively with a team. Ability to adapt to different team dynamics and accept feedback.

Conflict Resolution, Emotional Intelligence, and Professionalism. Ability to maintain professionalism under tense or hostile conditions.

Computer Skills: Experience using a variety of Word processing software, spreadsheet software, email management, data entry, video conferencing, instant messaging, and managing a laptop.

Technical skills: Solid writing skills using the conventions of report writing and skill in communicating verbally with a variety of medical professionals, care provider management and staff, resident relatives, and personnel or other agencies.

Attention all candidates! A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Working Conditions

This position will work in the community and in the office, you will rarely work from home.

Trail service and training will take place in Tigard, Oregon for 9 months.

Travel frequently, often overnight, to counties throughout Oregon up to two weeks out of the month.

Work daily within busy and varying long-term care healthcare facility settings.

Lift and carry up to 20 pounds throughout each day.

Irregular work schedules and frequent schedule changes.

You may interact with a wide range of people including some who have experienced trauma and exhibit challenges in controlling their emotions.

Walking into stressful situations that may require quick decision-making skills to ensure safety of those being serviced and own physical safety. This may also be trauma inducing.

Your office work location will be Tigard.

You will be a mandatory reporter of abuse and neglect of children, older adults, and other adults with disabilities.

Background Checks and Requirements

If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

ODHS Employee Resource Group communities that promote shared learning.

Cost of Living Adjustments.

Annual salary increases (until you reach the top of the listed salary range).

Amazing benefits package.

Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

Veterans’ preference information.

How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

The recruiter for this position is Marina Nieblas.

Email: Marina.Nieblas@odhs.oregon.gov

Phone (call or text): 503-702-5766