Customer Success Representative

Looking to break out of the routine and step into a fast-paced, people-driven role? If you're motivated by connection, skilled at solving problems, and excited by sales targets, our Customer Success Representative position could be your next big move!

We’re a results-oriented business consulting and sales agency helping top-tier brands grow their customer base through strategic outreach and meaningful engagement. As a Customer Success Representative, you'll be the first point of contact for customers—answering questions, resolving issues, and recommending products or services that meet their needs. You'll drive sales through upselling, build lasting relationships, and ensure a smooth, positive experience with every interaction.

Customer Success Representative Responsibilities:

• Present and promote the latest advancements in wireless services to captivate customer interest and stimulate demand.
  Analyze client needs to uncover high-impact sales opportunities through the delivery of tailored solutions and value-driven promotions.
• Engage customers through consultative, in-person interactions to educate them on wireless capabilities, enhancing product utilization and strengthening brand affinity.
• Persuasively communicate the unique value propositions of AT&T services, positioning offerings as superior solutions in a competitive marketplace.
• Exhibit emotional acuity and professionalism when addressing customer inquiries, ensuring a supportive and informative experience that builds trust.
• Oversee the end-to-end service implementation process—including activation, delivery, and installation—to ensure a seamless transition and reinforce customer satisfaction.
• Resolve service-related concerns with strategic, customer-focused solutions designed to exceed expectations and cultivate loyalty.
• Partner effectively with fellow Customer Service & Seals Team Members and align with leadership directives to drive collective performance and exceed organizational sales objectives.

Customer Success Representative Qualifications: 

• High school diploma or GED required.
• 1–2 years of experience in customer-facing roles such as sales, customer service, retail, or hospitality.
• Prior experience as a Customer Success Representative is highly desirable.
• Excellent communication and interpersonal skills with a persuasive, customer-centric mindset.
• Self-driven and organized, with the ability to excel independently and as part of a high-performing team.
• Comfortable in fast-paced, goal-oriented environments where attention to detail matters.
• A strong work ethic, proactive mindset, and commitment to ongoing personal and professional growth.

As a Customer Success Representative, you won’t just be answering questions—you’ll be driving impact. Your role is essential to our clients’ success and your own career advancement. Apply today and take the first step toward a fulfilling sales career with unlimited potential. Join us as a Customer Success Representative and help shape the future!