Spring 2026 - Tournament Operations Intern

Overview:

As a successful Intern, you will be responsible for assisting with event operations during our spring events at the Ripken Experience in Pigeon Forge, TN. This is a paid Internship, while also being able to earn college credit.

Responsibilities:

Work directly under the Event Coordinator in assisting him/her with rosters, welcome packets, and paperwork before each tournament and for softball spring training

Serve as a tournament official, maintaining a working knowledge of rules and procedures, announcing games and operating scoreboards

Serve as a customer service representative to the coaches. Answer questions as they pertain to their tournament

Work directly with front office personnel to successfully execute all tournaments

Perform basic grounds crew duties such as field work and filling water coolers

Execute basic cleaning duties which include but are not limited to, sweeping, mopping, cleaning & stocking restrooms, cleaning windows and picking up trash

Assist Food and Beverage and Retail Managers as needed. Responsibilities include, but are not limited to, cashier, grill, restocking retail floor

Always convey and maintain a high level of professionalism while providing extraordinary external and internal customer service

Absorb training and demonstrate the initiative, desire, and drive to help uphold the values established by the Ripken name and brand

Work with staff to achieve objectives effectively and efficiently while providing a once-in-a-lifetime experience for participants

Qualifications:

Required:

Bachelor’s Degree or working towards Bachelor’s Degree in related field

Computer skills, particularly in Excel and Word

Excellent verbal and written communication skills

Strong work ethic

Team player who is willing and able to listen and learn

Ability and commitment to work long hours, including weekends, depending on business needs