Technician, Health IT

• Provides College of Nursing IT support (Hardware & Software), primarily on the Boca, Jupiter, and Davie campus and other CON satellite sites or locations.
• Maintains and updates an inventory of the FAU College of Nursing computing devices and equipment, primarily on the Boca, Jupiter, and Davie campus and other CON satellite sites or locations.
• Conducts research and provides recommendations for upgrading existing hardware infrastructure and devices regarding the Simulation Labs.
• Provides technical support to individuals requesting assistance with FAU College of Nursing computers/equipment and personal computing devices, primarily on the Boca, Jupiter, and Davie campus and other CON satellite sites or locations.
• Collaborate with IT services and simulation system vendors to identify, and isolate simulation, system, and network-related issues
• Provide technical support to CON Faculty/Staff regarding Simulator’s function and connectivity.
• Coordinate with Vendor’s support to address technical issues.
• Document technical processes and support needed for simulations.
• Coordinate with Vendors for the purchasing, delivery, training, and installation of Simulators.
• Maintain and improve department knowledgebase of simulation software, equipment, supplies, media, computers, and materials related to simulation learning.
• Support hardware and software modifications to accommodate computer users' needs, functions, and business processes.
• Maintaining the Simulation lab's computer-related equipment, including AV equipment.
• Perform support tasks for classroom and lab equipment regarding Simulation
• Clean and charge the golf cart as part of regular maintenance.

Requirements:

• Valid driver’s license and access to a reliable vehicle.
• Ability to commute to other FAU campuses and affiliated clinic sites as needed.
• Ability to work 40 hours per week on-site (no remote work).
• Strong problem-solving and communication skills, with a customer-service mindset.
• Basic understanding of IT and AV systems (training will be provided).