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Clinical Information Systems Specialist (PEGA/CCA/LTSS) - REMOTE

Molina Healthcare, Inc.
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Clinical Information Systems Specialist (PEGA/CCA/LTSS) - REMOTE

Molina Healthcare


AZ, United States; Arizona; Grand Rapids, Michigan; Miami, Florida; Orlando, Florida; Detroit, Michigan; Grand Island, Nebraska; Provo, Utah; Houston, Texas; Green Bay, Wisconsin; St. Petersburg, Florida; Dayton, Ohio; Idaho; Orem, Utah; Madison, Wisconsin; Salt Lake City, Utah; Chandler, Arizona; Kenosha, Wisconsin; Tucson, Arizona; Cedar Rapids, Iowa; Boise, Idaho; Washington; Austin, Texas; Phoenix, Arizona; Syracuse, New York; Meridian, Idaho; Yonkers, New York; Idaho Falls, Idaho; Tacoma, Washington; Omaha, Nebraska; Wisconsin; Utah; Florida; Everett, Washington; San Antonio, Texas; Lexington-Fayette, Kentucky; Rio Rancho, New Mexico; West Valley City, Utah; Nampa, Idaho; Covington, Kentucky; Akron, Ohio; Layton, Utah; New York; New Mexico; Cleveland, Ohio; Santa Fe, New Mexico; Sterling Heights, Michigan; Louisville, Kentucky; Scottsdale, Arizona; Davenport, Iowa; Bellevue, Washington; Albuquerque, New Mexico; Las Cruces, New Mexico; Dallas, Texas; Warren, Michigan; Roswell, New Mexico; Kearney, Nebraska; Macon, Georgia; Milwaukee, Wisconsin; Caldwell, Idaho; Owensboro, Kentucky; Jacksonville, Florida; Ohio; Spokane, Washington; Albany, New York; Buffalo, New York; Mesa, Arizona; Fort Worth, Texas; Des Moines, Iowa; Columbus, Ohio; Columbus, Georgia; Augusta, Georgia; Rochester, New York; Savannah, Georgia; Lincoln, Nebraska; Iowa; Bowling Green, Kentucky; Michigan; Tampa, Florida; Cincinnati, Ohio; Atlanta, Georgia; Vancouver, Washington; Bellevue, Nebraska; Sioux City, Iowa; Ann Arbor, Michigan; Racine, Wisconsin; Iowa City, Iowa; Texas; Nebraska; Georgia; Kentucky

Job ID 2034192

 

JOB DESCRIPTION 
Job Summary

Provides support for development of educational/training content and resources for clinical systems applications/platforms. Responsible for implementation and training delivery for utilization management, care management, long-term services (LTSS), behavioral health, and other applicable clinical systems functions. Contributes to overarching strategy to provide quality and cost-effective member care.

Essential Job Duties

  • Responsible for research, workflow analysis, content development, training, implementation, and on-going support of the electronic medical record (EMR)/practice management (PM) application (clinical systems applications/platforms).
  • Identifies, troubleshoots, and documents clinical system platform EMR/PM system functionality issues.
  • Creates and provides training related to the clinical system platform EMR/PM application for impacted individuals.
  • Escalates and responds to application malfunctions to related groups such as information technology and help desk support.
  • Performs research and analysis of customer-initiated inquiries and requests, utilizing technical tools as necessary and solutioning to enhance the end user experience.
  • Fields direct questions from Molina operations staff regarding business, technical and operations rules to the appropriate product owners/teams.
  • Creates, presents, and executes test cases in accordance with the requirements of the solution/project.
  • Understands changes in process that may impact the customer, and notifies the customer of such changes well ahead of their implementation through educational resources.
  • Collaborates with team members, leaders, and stakeholders to develop and design training content, including identification of goals, objectives, critical success factors and success measures.
  • Reeducates staff via group facilitation and/or individual coaching when deficiencies in performance are identified to mitigate skill gaps.
  • Educates users on system functionality and navigation.
  • Creates and uses clinical case scenarios to simulate how training participants will navigate systems and apply their skills and knowledge on the job.
  • Maintains working knowledge of state-specific regulations to ensure references and resources are included in training materials.
  • Serves as a subject matter expert on assigned clinical system platforms/applications. Consults with clinical organizations across
  • Molina to understand clinical business training needs.
  • Applies critical-thinking skills and breaks down complex information into simplified categories so it is easier for learners to understand and apply.
  • Evaluates training effectiveness to ensure staff understanding and readiness - analyzing and determining training needs/problems and providing clear and timely verbal and written feedback on issues to team members and leadership.
  • Participates in committees and/or workgroups as a liaison between training teams and workgroups to ensure alignment with training and influence best practices.
  • Evaluates analytical data on end user application of clinical systems to identify training opportunities and trends.

Required Qualifications

  • At least 2 years experience in clinical systems analysis, and 1 year experience in a care management, utilization management, behavioral health, medical, or managed care setting, or equivalent combination of relevant education and experience.
  • Proficient in clinical systems implementation, integration, and administration content development.
  • Ability to work in a project team setting while also able to complete tasks individually within the provided timeline/accelerated timeline to meet desired deployment deadlines.
  • Strong detail orientation.
  • Organization and time-management skills.
  • Analytical and problem-solving skills.
  • Strong interpersonal skills.
  • Excellent verbal and written communication skills.
  • Microsoft Office suite/applicable software program(s) proficiency.

Preferred Qualifications

  • Training delivery and/or development experience, to include adult learning concepts.
     

To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

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Pay Range: $77,969 - $117,809 / ANNUAL
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

 

About Us

Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

 

Job Type Full Time

Posting Date 10/14/2025