Intern - Catering Operations Strategy (Summer 2026)
At United, we offer internships, co-ops, and full-time opportunities for early career professionals. In any role, you’re a key member of our team, contributing to real projects that help move the business forward while gaining hands-on experience, growing your professional skill set, and connecting with industry leaders. You’ll also have a chance to build community through our employee-run Business Resource Groups, participate in industry conferences, and enjoy unlimited standby travel anywhere we fly.
Key Responsibilities:
The Catering Operations team oversees the preparation and catering of food at contract catering locations located around the world. Contracted caterers must have robust processes in place to meet United Airlines standards of safety, environment, security, quality and food safety and operational requirements as defined in the Catering Operations Business Manual. Caterer performance is monitored through the utilization of data tracked in multiple systems against several key performance indicators (KPI) to focus on continuous improvement. The focus is on meeting the needs of external customers and internal customers i.e., pilot, and Inflight crew through flawless execution by contract caterers. Project assignments will be with the Operations or Strategy and Support team within Catering Operations.
Operations – The Catering Operations team is responsible for management and oversight of the day to day operation of 140 global catering locations.
Strategy and Support – The Strategy and Support team is responsible for long term planning, ground safety and security, sustainability, and innovative solutions to support the overall operation. Potential projects include:
Potential projects include:
- Utilize root cause analysis and robust corrective action plans to prevent recurrence of defects
- Engage in troubleshooting and in the moment resolution to achieve operating goals
- Identify opportunities to improve efficiency at contract caterers
- Collaborate cross-functionally to execute and implement improvement initiatives
- Analyze caterer data and identify trends
- Improve on sustainability initiatives for onboard product
This internship is designed solely to provide you with skill development and valuable work experience. This role will likely not convert to a full-time position at United at the conclusion of the internship.
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
What’s needed to succeed (Minimum Qualifications):
- Must be legally authorized to work in the United States for any employer without sponsorship
- Pursuing a bachelor’s degree in Industrial Engineering, Business Administration, Food Science, Data Analytics or similar field
- Ability to synthesize and analyze data
- Proficient Microsoft Office skills with emphasis in PowerPoint, Excel, and Word
- Motivated and detail-oriented
- Successful completion of interview required to meet job qualifications
- Reliable, punctual attendance is an essential function of the position
- Ability to work independently in a fast-paced environment
- Position is located in Chicago, IL
What will help you propel from the pack (Preferred Qualifications):
- Project Management experience
- Proficient in Excel
- Leadership Experience
- Willing to travel
- Exposure to Lean Manufacturing principles