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Front Desk Administrator

Front Desk Administrator Medical Office

Hours 7:30-5:00 M- Thurs Fri 8:00-12:00

This position will also provide coverage for our Bridgeport office so must be comfortable traveling to both locations.

Your Impact:

Patient Reception: Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
Patient Intake: Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
Financial Transactions: Collect patient payments, including deductibles, copays, and co-insurance at the front desk
Appointment Scheduling: Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
Patient Support: Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
Administrative Assistance: Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
Record Maintenance: Ensure accurate and complete electronic health records for all patients.

Minimum Qualifications:

College degree
One year of customer service, administrative or related experience required.
Experience in a receptionist position or experience with medical front office procedures preferred.
Must have, a valid driver’s license
Pass a Background and Drug Screen

Additional Success Factors:

Strong interpersonal, oral (including telephone) and written communication skills.
Ability to key 30 words per minute with accuracy required.
Ability to work with handicapped individuals.
Understanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.
Ability to use a computer, including Windows-based software and e-mail.
Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.

Our Investment in You: