Customer Service II - Bilingual

Hi
Title: Customer Service II - Bilingual
Location: Abbott Park, Illinois
Duration: 3 months + extension
Pay: $23/hr on W-2
Please find the JD and apply at https://www.livehire.com/job/abbott/QCRNG.

Main Responsibilities:

• Contact center role supporting internal Abbott employees.
•  Assistance with Workday system, policy questions, and data changes
• Handle emails, chats, web forms, phone calls, and Teams appointments.
• Provide support for Spanish-speaking employees, especially from Puerto Rico.
• Use the ticketing system (ServiceNow) and Workday for updates.

Skills: 

• Bilingual in Spanish.
• Customer service experience.
• Strong typing and technology skills.

Preferred Skills: 

• Experience with the Workday system.
•  Experience with ServiceNow ticketing system
•  HR background or degree in HR

Education: 

• A degree is preferred but not required.
• Open to candidates with customer service or HR backgrounds.

Consultants' Eligible Benefits Upon Waiting Period: 

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account (for High-Deductible Health Plans)
• Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
• Supplemental Life Insurance
• Short-Term Disability (coverage varies by state)
• Long-Term Disability
• Critical Illness, Hospital coverage, Accident Insurance
• MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
• 401(k)