Customer Support Representative

We’re looking for recent college graduates who are eager to start their career with a leading Auto Finance company in Irving, TX (75063). This is a great opportunity for someone who’s ready to grow professionally and build long-term experience within the company’s Customer Support departments. Ideal candidates are motivated, adaptable, and excited to begin a stable career path in a fast-paced corporate environment.

Location: Irving, Texas, 75063, United States

We have two positions available, and you will be interviewing for both roles. You need to be open to both opportunities, as manager will decide which role they would like to offer. 

Job Description: 18-month contract to hire

Customer Care Representative  

Monday – Friday 8 AM – 5 PM with one late night a week 9 AM – 6 PM. Will also include one late Friday rotating every four weeks which also includes 1-2 Saturdays a month 8 AM – 12 PM.

Answering incoming calls throughout the day from customers who need assistance with their account, payment information, title request, and payment options. 

• Training is fast paced and can start taking calls as early as five days into training.

Customer Accounts Representative 

Monday – Friday 8 AM – 5 PM with two late nights a week 11 AM – 8 PM (late nights are never on Friday) with 1-2 Saturdays a month 8 AM – 12 PM. 

This position is a light collections positions, meaning you’re calling customers who have only missed one payment (between 1 and 29 days past due) a courtesy call. This is more of a customer service role, because often you’re talking to people who need help adding a credit card, changing their expired payment method, setting up auto-pay, or resetting passwords. Any “heavy” collections activity goes to another department.

• Taking live calls as early as five days into training 

Overtime: 

Depending on business needs you may be required work up to three hours of overtime on a weekly basis.

Based off business needs, you will be required to work two Saturdays out of the month from 8am to 12pm.

Pay:

50 cent increase for Spanish speakers 

Less than 3 years of desired experience: $21.50

3+ years of desired experience: $23.00

Training 

Two weeks of training (fast paced) 

Monday to Friday 

8am - 5pm 

• 50% self – training
• 25% classroom training 
• 25% one-on-one training (shadowing)
• On the phone by the second week  

Additional Compliance Information:

7 Panel Drug Test - Standard Industry Levels

7-year Background check 

• Criminal
• Employment 
• Education verification