ServiceNow Developer
Job description
Title : ServiceNow
Job description:
We are looking for a skilled ServiceNow professional to implement and configure Event Management integration with Microsoft System Center Operations Manager (SCOM). This role ensures seamless event ingestion, correlation, and alerting within the ServiceNow platform to improve incident response and operational visibility.
Key Responsibilities
- Configure and manage ServiceNow Event Management to receive, process, and normalize alerts from SCOM.
- Set up and maintain MID Servers and Event Connectors to enable secure and reliable communication between SCOM and ServiceNow.
- Design and implement event rules, alert correlation, and deduplication logic to reduce noise and improve alert accuracy.
- Map SCOM alerts to appropriate Configuration Item (CI) classes in the CMDB to support accurate impact analysis.
- Develop and maintain operational dashboards, alert views, and event filters for real-time monitoring.
- Collaborate with infrastructure, monitoring, and operations teams to validate event flows and troubleshoot integration issues.
- Document integration architecture, configurations, workflows, and best practices to support ongoing operations and maintenance.
Required Skills & Qualifications
- Hands-on experience with ServiceNow Event Management and Integration Hub.
- Strong understanding of SCOM architecture, alert generation, and monitoring workflows.
- Experience with MID Server setup, configuration, and troubleshooting.
- Solid knowledge of CMDB, CI relationships, and impact analysis.
- Ability to design effective event correlation rules and remediation workflows.
- Strong analytical, troubleshooting, and communication skills.
Preferred Qualifications:
- ServiceNow Certified Implementation Specialist – Event Management.
- ITIL Foundation level knowledge
- Experience with other monitoring tools (e.g., Cisco DNA, ServiceNow ACC, Dynatrace) and integrations with ServiceNow.
- Knowledge of ITOM Suite (Discovery, Service Mapping).