You are viewing a preview of this job. Log in or register to view more details about this job.

IT Helpdesk Associate

Coforge
Email

We at Coforge have an urgent requirement for level 1 IT helpdesk associates this is an onsite role in Charleston WV
JD :
• Provide Level 1/2 support to the client.
• Identify issues and escalate issues when necessary.
• Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
• Escalate user issues to appropriate resources when necessary.
• Perform software, hardware and basic network troubleshooting.
• Clearly document user issues and troubleshooting steps.
• Maintain technical documentation.
• Perform other duties as assigned.