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Command Center Specialist

Responsibilities

Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues, which include customer questions, complaints, and inquiries
Offers alternative solutions where appropriate with the objective of retaining customer's satisfaction
Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar
Utilizes, monitors and troubleshoots Parking Access Revenue Control System (PARCS) devices and supporting systems
Makes financial decisions to protect/collect revenues and adjusts customer accounts
Assists supervisors with special projects and performs miscellaneous assigned duties
Manages multiple duties at a time
Delivers exceptional client service via telephone
Conducts detailed research and address customer inquiries
Provides quality service by comprehending procedures and continued product knowledge
Enters data and customer service work on a daily routine basis
Prepares activity reports to track performance across our customer base
Tracks issues, and ensure timely delivery of solutions from support teams
Assists with financial and management accounts through processing and payment of invoices
Supports office team with the setup of monthly and business parking permits, reconciliation of accounts payable and accounts receivables, and preparation and maintenance of necessary records
Completes other duties as assigned

Qualifications

At least 1- 2 years of experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction
Advanced multi-tasking, problem solving and organizational skills
Ability to work in a fast-paced work environment
Ability to accomplish tasks in the timeliest and efficient manner
Positive attitude with productive, professional and courteous manner
Superior telephone etiquette
Strong written and verbal communication and interpersonal skills