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IT Technician Intern

Manitou Group
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GENERAL ACCOUNTABILITY:
The IT Technician Intern will assist in supporting local IT systems used by the business; supporting the
PCs, phones, and laser printers.

 

DUTIES & RESPONSIBILITIES:
● Walk-in IT support for local business, In charge of assistance (level 1) of the current ERP and all
others IT matters
● Relay requests and incidents from local users to most relevant IT specialists
● Participate in all IT Projects and insure a role of local relay or coordination towards the technical
projects of the local entities
● Ensure security of data, network access and backup systems in line with Group requirements
● Implement the Group’s IT tools and support users to increase efficiency in all areas
● Maintain quality service by enforcing organization standards
● Maintain professional and technical knowledge
● Other related duties and projects as assigned.

 

EXPERIENCE:
● Strong working knowledge of PC, and laptop hardware, PC Operating Systems, Office Productivity
Applications (Google Workspace) Installation and Configuration, Microsoft O/S patches and
updates, and PC Operating Systems.
● Working knowledge of server hardware , Microsoft Server OS configuration, and server backup
devices.
● Good interpersonal and communication skills

 

EXPERTISE:
● Windows 11 operating systems
● Dell desktops & laptops
● Google Suite
● Laser printers, multi-function copiers & label printers
● Barcode scanners
● Samsung & iPhone smartphones

 

EDUCATION:
● Working towards an Associate or Bachelor degree in Computer Science, Information
Technology, System Administration, or a closely related field, or equivalent experience required.
● PoIT certifications preferred but not required.

 

INTERNAL & EXTERNAL CONNECTIONS:
● This position will support company end users
● This position expects minimal external customer contact.

 

LOCALIZATION AND TRAVEL EXPECTED:
● This position is located in West Bend, WI
● Travel up to 10%

 

OUR REWARDS & RECOGNITION:
In addition to an inclusive compensation package, we offer a comprehensive benefits program, including: Medical/Dental/Vision, 401k including employer match, tuition reimbursement, community-oriented volunteer program, wellness activities, employee and family activities throughout the year, and so much more! See for yourself why Forbes ranked Manitou within the top 125 for World’s Best Employers.

 

Applicants must be authorized to work in the United States.  
Equal Opportunity Employer