Healthcare Technician

Summary 

The CCBHC Healthcare Technician will provide case coordination, outreach, and advocacy services to individuals entering CCBHC.

The CCBHC Healthcare Technician may assist in conducting initial health screenings and development of a coordinated treatment plan.

These clinics are required to provide a comprehensive set of services for children and adults including 24/7 crisis services; outpatient mental health and substance abuse treatment services; immediate screenings, risk assessments, and diagnoses; and care coordination with emergency rooms, law enforcement, and veteran groups.  The CCBHC model provides an integrated model for care delivery to reduce overall healthcare costs and improve patient outcomes.

Essential Duties/Responsibilities 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Interact with, monitor, educate, and assist consumers in the performance of activities daily living in accordance with the goal and objectives identified on the individualized treatment plan. 
• Monitor consumer self-administration of medications and document medications in the medication administration register (MAR).
• Maintain records in accordance with applicable standards and regulations.
• Interact appropriately with consumers, visitors, family members and providers in a confidential, therapeutic, ethical and responsible manner.
• Provide direct care to a consumer’s needs including assistance with personal hygiene tasks, bathing, toileting, feeding, and mobility. 
• Utilize and assist in safety management, emergency procedures, and nonviolent crisis prevention intervention in crisis situations.
• Assist with inventory and general maintenance of supplies, facilities, and equipment.
• Complete housekeeping duties as assigned to maintain a clean, orderly and safe living environment.
• Transport consumers to and from appointments and community outings.
• Complete errands related to consumer care and facility maintenance.
• Participate in consumer treatment planning and implementation under the direction of professional staff involved in patient care. 
• Work under the direction of professional staff to ensure all shift duties are completed. 
• Attend and participate in any required staff meetings and training courses. 
• Assist with admission and discharge of consumers assigned using the electronic medical record.
• Provides age-appropriate life skills and development training (STD) and other mental health interventions to consumers individually or in groups in accordance with the treatment plan.
• Obtain vital signs, height and weight and document in consumer record.
• Monitor, document, and when applicable prepare meals and snacks for consumer’s nutritional intake. 
• Obtain knowledge of substance abuse / addiction issues or related work experience that would be beneficial 
• Demonstrate competent use of Electronic Medical Record (EMR).
• OBHP qualified staff will be required to complete OBHP modules within 90 days of hire or after transferring into an OBHP position. 
• Performs other duties as assigned.

Minimum Qualifications as related to CCBHC Healthcare Technician Positions at Hamilton Center 

•     Flexibility to work any shift and location on an as-needed basis. 

•     Continual development of good oral and written communication skills

•     Continual effort to gain knowledge and skills in educating consumers in daily living skills

•     Continual development of observation and decision-making skills

•     Willingness to use personal transportation in work capacity.

•     Completion of Consumer Care Hour expectation as designated per job title in accordance with company guidelines.

ALL POSITIONS MUST POSSESS 

• Knowledge and skills in community based behavioral health care and case management. 
• Good interpersonal and communication skills. 
• Agreement to use personal transportation in work capacity including transporting consumers. 
• Flexible scheduling is required. 
• Willingness to use reliable personal transportation in work capacity. 

Certificates, Licenses, Registrations 

• Valid driver’s license in accordance with HCI motor vehicle policy. 
• Maintain current Crisis Prevention Intervention (CPI) certification. 
• Maintain current American Red Cross CPR/First Aid certification. 

Physical Demands 

While performing the duties of the job, the employee is regularly required to communicate in person or by telephone. The employee must be able to travel to consumer locations. The employee is frequently required to stand, walk, reach, bend; use hands to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee occasionally must sit. The employee must occasionally lift and/or move up to 40 pounds. 

Work Environment 

Subject to change depending on the scheduled location. Conditions will vary depending on the continuum of treatment from hospital, residential, and community settings. 

• 40+ hour work week 
• Overtime rate after 40 working hours 
• On call schedule in support of crisis 
• Nights and weekends periodically 

These characteristics are representative of those an employee may encounter performing the essential functions of the job. The employee works with seriously mentally ill individuals where a high degree of stress is possible. The position does not normally involve exposure to blood, body fluids or tissues; but it may require performing unplanned tasks where exposure may occur. The position requires the use of standard precautions. 

Conditions of Employment 

• Satisfactory reference and background investigation checks. 
• Completion of a pre-employment drug screening and completion of post-employment drug or alcohol tests upon reasonable suspicion of use. 
• Satisfactory completion of an Indiana Department of Child Services criminal fingerprinting background, Indiana State Criminal History, Sex and Violent Offender, Registry, Child Protection Services History, and local law enforcement agency/county sheriff checks at the time of hire and every four years (or at contract renewal when applicable) for any employee that has direct contact on a regular and continuing basis with DCS consumers. 
• Fingerprints are required. 
• Demonstrated computer literacy through successful completion of pre-employment testing may be required. 
• Completion of tuberculin screening no later than three days prior to first day of employment and annually thereafter 
• Completion of MMR, Varicella, influenza and coronavirus vaccine. 
• Completion of Center-wide new employee orientation and ALL required paperwork prior to reporting to work 
• Completion of Recovery Works Training. 
• Completion of Department of Child Services (DCS) Training. 
• Completion of HCI Quality Training, Trauma Informed Care, and e-Learning. 
• Completion of Crisis Prevention Intervention (CPI) Training. 
• Completion of CPR/First Aid Training. 
• Annual restraint training (IPU staff only). 
• Completion of HCI OBHP training modules within 90 days of hire or transfer to OBHP position. 
• Attendance at all mandatory staff development and training. 
• Successful completion of EMR orientation/ training within the first 30 days of employment. 
• Successful completion of Initial Competency Assessment within the first 30 days of employment. 
• Successful completion of New Employee Department Checklist within 90 days of employment. 
• Successful completion of a six-month on-the-job orientation period 
• Successful completion of Annual PES. 
• Adherence to all policies, procedures, rules, and regulations set forth by Hamilton Center, Inc. 
• Participation in payroll electronic deposit. 
• Adherence to Compliance Program Plan. 

Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. They are meant to be accurate reflections of the principal job elements essential for making fair pay decisions about jobs.