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Job Overview
We are seeking a dynamic and detail-oriented Medical Receptionist to join our healthcare team! In this vital role, you will be the friendly first point of contact for patients and visitors, ensuring a smooth and welcoming experience from the moment they walk through the door. Your expertise in medical administrative support, appointment scheduling, insurance verification, and patient communication will help keep our clinic running efficiently. If you thrive in a fast-paced environment and are passionate about providing exceptional patient service, this is the perfect opportunity to showcase your skills and grow within a supportive healthcare setting.
Responsibilities
 

  • Greet patients warmly, verify their information, and assist with check-in procedures using EMR (Electronic Medical Records) systems such as Epic, Meditech, or Athenahealth.
     
  • Schedule appointments accurately using medical scheduling software, coordinate with providers, and manage multi-line phone systems with professionalism and courtesy.
     
  • Verify insurance coverage, process claims, and handle medical billing tasks including CPT coding, ICD-10/ICD-9 coding, and Medicare documentation review to ensure timely reimbursement.
     
  • Maintain organized medical records by filing documents correctly and managing electronic health information management systems like eClinicalWorks or Dentrix.
     
  • Assist with intake procedures, including collecting patient demographics, updating health histories, and explaining clinic policies while adhering to HIPAA regulations for patient confidentiality.
     
  • Support front desk operations by answering phone calls with excellent phone etiquette, managing appointment reminders, and handling patient inquiries efficiently.
     
  • Perform clerical duties such as data entry (including 10 key typing), faxing, scanning documents, and maintaining filing systems to ensure seamless office management.
     

Experience
 

  • Prior clinic or medical office experience is highly preferred; familiarity with dental terminology or dental clinic experience is a plus.
     
  • Demonstrated proficiency with EMR systems such as Epic, Meditech, Athenahealth, or similar platforms like Eaglesoft or Dentrix.
     
  • Strong knowledge of medical terminology, ICD coding (ICD-10/ICD-9), CPT coding, and medical billing processes including insurance verification and Medicare documentation.
     
  • Excellent computer skills with proficiency in Microsoft Office applications and health information management software.
     
  • Bilingual abilities are desirable to serve diverse patient populations effectively.
     
  • Previous experience in a healthcare setting involving front desk duties, patient service roles, or office management will be advantageous.
     
  • Exceptional organizational skills with attention to detail in documentation review and office administration tasks. Join us in delivering compassionate care while supporting the operational excellence of our healthcare facility! We are committed to fostering an inclusive environment where your skills can flourish—helping us make a positive impact on every patient's experience.
     

Benefits:
 

  • 401(k)
     
  • 401(k) matching
     
  • Dental insurance
     
  • Health insurance
     
  • Paid time off
     
  • Vision insurance
     

Education:
 

  • Bachelor's (Required)
     

Work Location: In person