Clinic Receptionist

We are seeking a dynamic and organized Clinic Receptionist to join our healthcare team. In this vital role, you will serve as the first point of contact for patients and visitors, ensuring a welcoming and efficient experience from the moment they walk through our doors. Your energetic approach and attention to detail will help streamline daily operations, manage patient flow, and support the delivery of exceptional medical care. This position offers an exciting opportunity to be an integral part of a busy clinic environment, where your administrative expertise and compassionate service make a real difference.

Responsibilities

• Greet patients and visitors warmly, providing excellent customer service while managing check-in and check-out procedures.
• Schedule patient appointments efficiently using electronic health record (EHR) systems such as EClincalWorks, and Athenahealth.
• Verify insurance coverage, perform insurance eligibility checks, and process insurance claims with accuracy.
• Maintain and update patient records in compliance with HIPAA regulations, ensuring confidentiality at all times.
• Handle incoming phone calls with professionalism, directing inquiries appropriately and managing multi-line phone systems.
• Assist with medical administrative tasks including filing, data entry, document review, and maintaining medical records.
• Support billing processes by collecting payments, processing medical collections, and reviewing documentation for accuracy.
• Coordinate with medical staff to facilitate patient intake, appointment scheduling, and follow-up care plans.
• Utilize various EMR (Electronic Medical Records) systems such as eClinicalWorks or Dentrix to ensure accurate documentation of patient interactions.
• Perform office management duties including inventory management of supplies like dental or medical equipment such as Eaglesoft or Dentrix systems.

Skills

• Strong knowledge of medical terminology, CPT coding, ICD-9/ICD-10 coding, and medical billing procedures.
• Experience with EMR/EHR systems including Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix or Eaglesoft is highly preferred.
• Excellent computer skills with proficiency in Microsoft Office Suite (Word, Excel) and typing skills including 10-key typing.
• Familiarity with HIPAA regulations to ensure patient privacy and data security.
• Bilingual abilities are a plus to effectively communicate with diverse patient populations.
• Prior clinic or dental office experience is highly desirable; familiarity with office management and front desk responsibilities is essential.
• Exceptional phone etiquette combined with strong organizational skills for managing appointments and patient flow.
• Ability to review documentation thoroughly for accuracy while supporting care plans and medical records management.
• Experience in insurance verification, Medicare processing, or hospital settings can be advantageous for this role. Join us in creating a welcoming environment where patients feel cared for from their first interaction! This paid position offers an engaging work environment where your administrative talents support high-quality healthcare delivery every day.
• Receive and distribute mail, packages, and deliveries.
• Assist with inventory monitoring office supplies