You are viewing a preview of this job. Log in or register to view more details about this job.

ServiceNow Developer

Job Role: ServiceNow Developer

Contract Type: W2 Contract

Key Responsibilities

Design, develop, and implement ServiceNow applications and custom solutions across modules including ITSM, ITOM, HRSD, CSM, GRC, SPM, and ITAM
Develop and maintain ServiceNow platform components including Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Scheduled Jobs, and Flow Designer workflows
Build and configure Service Catalog items, Record Producers, Order Guides, and approval workflows to streamline service delivery.
Design and maintain CMDB architecture including Discovery, Service Mapping, and dependency mapping to ensure accurate configuration data
Implement and maintain ServiceNow reporting, dashboards, Performance Analytics, and KPI tracking for operational visibility
Manage and execute ServiceNow upgrades, patch releases, and cloning activities with minimal disruption to production environments
Conduct technical design reviews, code reviews, and ensure adherence to ServiceNow development best practices and coding standards
Collaborate with business analysts and stakeholders to gather requirements, conduct fit-gap analysis, and produce technical design documents
Mentor junior and mid-level ServiceNow developers, provide guidance on platform capabilities, and support knowledge transfer activities
Participate in Agile/Scrum ceremonies including sprint planning, daily standups, retrospectives, and backlog grooming

Required Skills and Qualifications

9+ years of hands-on ServiceNow development and implementation experience across multiple modules and enterprise environments
Deep expertise in core ServiceNow platform components including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, and Workflow / Flow Designer
Strong proficiency in JavaScript, HTML, CSS, and AngularJS or React within the ServiceNow platform context
Extensive experience with ServiceNow ITSM modules — Incident, Problem, Change, Request, Asset, and Knowledge Management
Proven experience with ServiceNow integrations using REST, SOAP, MID Server, Integration Hub spokes, and third-party API connections
Solid understanding of ITIL v4 framework and how it applies to ServiceNow process design and implementation
Experience with ServiceNow CMDB, Discovery, and Service Mapping for accurate asset and configuration tracking
Strong knowledge of ServiceNow security including ACLs, roles, groups, domain separation, and data isolation
Experience with ServiceNow HRSD, Legal Service Delivery, Workplace Service Delivery, or Industry-specific solutions
Hands-on experience with ServiceNow GRC — Policy and Compliance, Risk Management, or Audit Management
Knowledge of ServiceNow App Engine, Creator Workflows, and low-code / no-code development using App Engine Studio
Experience with ServiceNow ITOM modules — Event Management, Cloud Management, or Orchestration

ServiceNow Certifications Preferred