Office Assistant
NovaCare in Carroll County
Per Diem/ PRN: Office Assistant
Compensation: $16.00- $18.00 per hour
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NovaCare Rehabilitation is a leading outpatient physical therapy provider with more than 50 locations throughout Maryland. We are currently seeking a flexible, customer-focused Office Assistant to provide as-needed coverage across our Carroll County locations.
In this role, you'll help create an exceptional patient experience by supporting front desk operations, assisting with administrative tasks, and ensuring our centers maintain a welcoming and professional appearance for our patients and team alike. Prior customer service experience is required, and healthcare experience is a plus.
We will work with your availability to provide coverage at our Carroll County centers, including:
- Eldersburg
- Hampstead
- Manchester
- Westminster
Our centers operate Monday through Friday, with schedules ranging from 7:00 AM to 7:30 PM.
If you're dependable, personable, and enjoy helping others, we'd love to connect with you!
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Responsibilities:
- Answer and direct telephone calls and schedule and coordinate patient appointments
- Obtain and verify patient information to maintain accurate patient files, electronic medical records (EMR), and billing system information.
- Prepare patient intake forms prior to appointments to ensure timely service.
- Provide excellent customer service by meeting and greeting patients, family members, and visitors and answering any questions/offer assistance as needed
- Help to maintain a positive patient experience and safe treatment environment by assisting the clinic staff in maintaining the general cleanliness of the center and ensuring patient care materials are readily available and kept orderly.
- Ensuring compliance with healthcare regulations and company policies
- Assist Patient Service Specialist / Front Desk Administrators with faxing and filing as needed
- Maintain inventory and stock new inventory
- Keep all linens and restroom products fully stocked
- Maintain disinfectant spray bottles for the gym for patients and members
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Qualifications Minimum
- High School Diploma or GED
Preferred
- Experience working in a healthcare office setting
- Customer service skills