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Information Technology Specialist

U.S. Department of Health and Human Services
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***Location: Rockville, MD***

***THIS POSITION IS NOT REMOTE***

***U.S. Citizenship required***

***This job will close when we have received 75 applications which may be sooner than the closing date.***

WHAT YOU'LL BE DOING DAY TO DAY

As an Information Technology Specialist, you will:

  • Provide technical support for Data Warehouse infrastructure and serves as a subject matter expert (SME) for Data Warehouse and Geospatial Information Systems (GIS) development.
  • Oversee GIS software development, testing, quality assurance, validation, implementation, and maintenance activities.
  • Manage projects through the system development lifecycle, including waterfall, agile and hybrid methodologies.
  • Research and evaluate emerging technology which could provide improvements, cost savings, and efficiency.
  • Utilize knowledge of Artificial Intelligence tools such as Chat GPT, Co-Pilot, PaaS and SaaS services on AWS & Azure and data lake platforms such as Snowflake, Data Bricks.

WHAT WE ARE LOOKING FOR

Applicants for the Information Technology Management series, 2210 at the GS-13 grade level must have Information Technology (IT) related experience which demonstrates proficiency in the following competencies:

  • Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  • Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
  • Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
  • Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations
  • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
  • Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
  • Technical Competency - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

AND

Minimum Qualifications: You must have one year of specialized experience to perform successfully the duties of the position. To be creditable, specialized experience must have been equivalent to at least the GS-12 grade level in the Federal service performing ALL of the following:

  • Providing technical support for Data Warehouse infrastructure utilizing multiple data sources, implementation, software installation, configuration, upgrade, maintenance, inter-organizational data coordination and troubleshooting of issues with database software, GIS software/tools, or other exiting business intelligence tools.
  • Overseeing GIS software development, testing, quality assurance, validation, implementation, maintenance activities and scheduling of projects including design, development, implementation, and maintenance of solutions to meet Data Warehouse information systems requirements.
  • Managing projects through the system development life cycle (concept, design, development, testing, implementation, training, evaluation, and close-out) which include waterfall, agile and hybrid methodologies.
  • Researching and evaluating emerging technology which could provide improvements, cost savings and efficiency.
  • Applying knowledge of Artificial Intelligence tools such as Chat GPT, Co-Pilot, PaaS and SaaS services on AWS or Azure (Eg: Claude, EKS) and data lake platforms (Eg: Snowflake, Data Bricks).