Bloomberg Customer Support Summer Internship (Japanese Speaker)

The Company:

Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.

In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-driven individuals, with a real passion for providing exceptional customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative — and in providing a work environment that empowers our employees to thrive, contribute meaningfully, and be their best.

What’s The Role?
Are you passionate about creating an exceptional customer experience and excited by the opportunity to work at the intersection of finance and technology? If so, consider joining the Bloomberg Customer Support (BCS) team - a vital part of our User Support business. In this role, you’ll be supporting the world’s leading financial professionals by helping them gaining access to the Bloomberg’s powerful tools and data, enabling them to make critical decisions in real time.

As an intern, you will work on projects to analyze sophisticated processes and develop innovative solutions to enhance internal workflows and improve the overall efficiency of the Bloomberg Customer Support team. You will gain first insight into how we provide exceptional customer service to a broad range of clients, while ensuring timely and effective management of client workflows and Bloomberg terminal-related hardware/software issues.

Additionally, you will undertake specific tasks which can include: providing outstanding customer service to our clients via the internal ticketing system, phone call, e-mail or live chat; identifying, investigating, and resolving customer issues using proprietary company software; and providing login support and connecting our clients to the various Bloomberg products and platforms they subscribe to. You will work alongside our global team of over 500 professionals, supporting our clients collectively in more than 15 languages.

Who you are:

You come to work with a purpose, understanding the fast paced environment our clients operate in. You are curious, passionate about client service and excellence, and take pride in delivering meaningful support. You thrive in a collaborative environment where clients count on you every day, and where you challenge and support your colleagues to innovate, grow and consistently deliver outstanding service possible.

What's in it for you?

This internship offers a unique and exciting opportunity for students eager to gain real-world experience. You will be mentored by experienced Bloomberg Customer Support professionals, and get to expand your skills and opportunities through project involvements related to quality control and idea generation. We will develop your exceptional customer service skills through our training program, covering an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting.

Successful interns may have the opportunity to be offered a permanent full time role in Bloomberg Customer Support team when they graduate in the following year.

You'll need to have:

• Business proficiency and fluency in English and Japanese to support respective clients
• Strong communication skills with the ability to articulate thought process clearly (both written and oral)
• Demonstrated interest in financial markets or technology, with the aspiration to grow in financial/fintech services industry (example: degree major, work/internships or extracurricular activities)
• Exposure to customer support or stakeholder engagement of various profiles through school, work/internships or extracurricular activities
• Willingness to learn new technologies and ability to retain and apply new information
• Excellent attention to detail, with an aptitude for working quickly and accurately under pressure
• Effective multi-tasking and problem solving skills, with the ability to work independently and as part of a larger global team
• An interest in starting a career within Bloomberg

We’d love to see:

• Curiosity to identify, research, and resolve customer technology, software and hardware issues
• Awareness of data management, privacy and information security
• Aptitude to work within highly connected and software-based systems

Please ensure that:

• Currently enrolled in a university with a graduation date between December 2027 and August 2028
• Available to work for the whole duration of 6 weeks during 2 August to 10 September 2027

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/company/

Please note this is a two stage application process. Following the submission of your main application, you will receive an email with directions to complete an online assessment. Completing this assessment is a necessary step to be considered for the role.
 

AI tools can be useful for interview preparation and research. Use them to brainstorm practice questions, refine a study plan, or simulate a role play. During the interview, however, we ask that your responses reflect your own experiences, judgment, critical thinking, and communication skills, and that you do not use AI tools at any point during the interview process. This helps us accurately assess your skills and potential, while also ensuring a fair and consistent experience for all candidates.

Accommodations 

Bloomberg provides reasonable adjustment/accommodation to individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format or using specialized equipment. To request an adjustment/accommodation to apply for a job, please email APAC_recruit@bloomberg.net . We may share your information with a third party provider of accommodations services who may use this information to reach out to you for the purposes of accommodating your application. 

Equal Opportunity 

Bloomberg is an equal opportunity employer and prohibits discrimination in employment. It is Bloomberg’s policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, self-identified or perceived sex, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy, childbirth or related medical conditions, or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (each, a “Protected Characteristic”). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics.

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