Intake Specialist – Patient Assistance Program

Intake Specialist – Patient Assistance Program

Location: [North Chicago, IL] – 100% OnsiteEmployment Type: Contract [6-8 month]Schedule: Monday–Friday, 8.5-hour shifts between 7:00 AM and 7:00 PMPay Rate: [$17/hr on W2]

About the Role:

We’re looking for a detail-oriented Intake Specialist to support a leading pharmaceutical company’s Patient Assistance Program (PAP). The program helps eligible patients get access to the medications they need. In this role you will be the first point of review for incoming patient applications: you’ll check them for completeness, enter the data accurately, contact patients for missing information, and route each case to the right workflow according to established business rules.

This role suits someone who learns quickly, works efficiently, and wants to make a real difference for patients.

Key ResponsibilitiesReview incoming patient applications and identify missing or incomplete informationContact patients by phone to collect the required details and complete their applicationsEnter all application data into the Customer Relationship Management (CRM) system, including patient demographics, physician details, medication information, income, household and insurance informationAttach and tag all supporting documents and images to the correct patient recordComplete initial assessments of simplified applicationsRoute each case to the right workflow based on established business rulesMake sure every patient case is fully documented in the CRM in line with program policiesSupport annual renewal and year-end recertification processesWork with cross-functional teams to make sure processes and policies are followedHandle incoming and outgoing mailHelp with special projects that improve program efficiency and reimbursement outcomes when neededRequired QualificationsHigh school diploma or equivalent1–3 years of experience in an office or administrative settingStrong computer skills and comfort with data entry and CRM systemsExcellent attention to detail and organizational skillsStrong time management and the ability to work independently with minimal directionClear, professional written and verbal communication skillsHigh-quality customer service skills, including speaking with patients by phone

Preferred QualificationsCollege coursework or an Associate degreeFamiliarity with medical and pharmacy insurance benefitsExperience in healthcare, pharmacy, insurance or patient servicesWork Schedule & Environment100% onsite, including training5 days per week, 8.5 hours per day, within operating hours of 7:00 AM to 7:00 PMNew hires typically start on a later shift and must be flexible with schedulingOvertime may be offered or required; during peak periods, mandatory overtime can be up to 10 hours per weekMix of team-based and independent workThe role involves sitting and standing for long periods and occasionally lifting and carrying heavy objects, such as mail and supplies