Customer Service, Member Support & Care Virtual Remote Internship
Customer Service, Member Support & Care:
We add value to our chapters and people at every opportunity. Engage with different public audiences and learn how to effectively communicate with them while supporting our member Chapters, their members and their administrative teams including Advisors and Directors. Our goal is to have new chapters and for those chapters to sign up for NSTEM year after year after year. In order to do this we need to focus on our existing chapters, to communicate with them often and to add value and satisfaction at every opportunity. Hard skills will be acquired via Outreach software (the top email personalized email sending software in the market) and email strategy, as well as more soft skills such as connecting with customers, communication, and adaptability.
SKILLS REQUIRED: A desire to understand each and every school and system, where they are in STEM education, and to be able to personalize outgoing emails to build long term relationships and open chapters across the country and the world. Experience in all aspects of Google Drive, including Google Sheets and Docs, as well as creating and organizing Google Drive. Search Engine Optimization and keyword proficiency is a plus in obtaining relevant and important contact information for future prospects. Utilizing proper time management and organization is key.
This unpaid internship can be fulfilled virtually from anywhere around the globe; currently all in-person opportunities are on hold.
Duration Requirements: Whether the internship is for credit or not, National STEM Honor Society (NSTEM) hires interns for a minimum of 240 total hours with no maximum, and a 4 month (15 hour/week) minimum. We have had interns with us now for as long as two years and are still part of the organization.
NSTEM was in the development stage for 3+ years and went live in 2020 with the goal of opening thousands of Chapters around the globe! Our mission is to inspire innovation and recognize student excellence From K to Career in the fields of science, technology, engineering, and mathematics - inspiring kids as young as kindergarten to get involved and stay involved in STEM hopefully for the rest of their education and careers!
Please visit our website at www.nstem.org to really understand NSTEM and the benefits of starting an NSTEM Chapter. Also, please take a look at the National STEM Honor Society social media platforms on Twitter, Instagram, Facebook, LinkedIn, YouTube, and Pinterest!
Management & Leadership Opportunities: There are many opportunities to take on a leadership position in NSTEM to lead small and large teams on a myriad of projects. We have two main roles, Directors and Project Managers (PM’s).
- Directors lead divisions or departments that consist of projects, PM’s and team members.
- Project Managers lead individual projects and teams of interns and take a more defined role into each individual project. In some instances, new interns are promoted directly to Director or PM roles however in most cases, interns are promoted from within to fulfill these leadership roles.
Two Types of Internships: There are two types of internships that NSTEM offers, Accredited and Volunteer Internships:
Volunteer Internship: NSTEM offers a "Volunteer Internship" option in addition to our official internship for academic credit. If an individual is interested in interning with NSTEM but is not tied to formal education, the internship will be classified as a "Volunteer Internship." This option is offered for individuals who are not interested in receiving academic credit but rather the experience at NSTEM.
Accredited Internship: NSTEM works with colleges and universities to provide an experience that is directly related to desired learning outcomes and will complete all necessary paperwork. NSTEM provides this accredited opportunity by supporting interns in meeting program requirements and agrees to provide written documentation of work performed, recommendations, and evaluations for interns (according to performance standards). We are in compliance of all FLSA guidelines as they pertain to the student being the primary beneficiary of the internship. In order to offer an internship that complies with federal labor laws, NSTEM adheres to the following conditions:
- The intern clearly understands that there is no expectation of compensation; this is an unpaid internship opportunity
- NSTEM internships provide training similar to that given in an educational environment
- This internship can be tied to intern’s formal education programs by the receipt of academic credit
- NSTEM internships accommodate intern’s academic commitments and provide significant educational benefits
- The duration of this internship provides beneficial learning for a specified amount of time
- Intern’s work complements, rather than displaces, the work of paid employees
- Internships are conducted without entitlement to a paid job at the conclusion of the internship
Intern Goals & Learning Objectives: An intern working for the National STEM Honor Society can expect to meet their academic and learning goals, career exploration, and industry knowledge led by a committed staff providing an experience to meet them:
- Increase knowledge of the industry
- Grow leadership skills and learning to manage large projects
- Gain experience in adapting to changing roles and environments
- Conduct research and practice analytical/quantitative skills
- Assertively engage at work, conduct research effectively, write and present professionally, and make business decisions
- Understand and implement the roles and responsibilities of Project Managers, which include:
- Track team members’ schedules, tasks, needs, and interests
- Gain proficiency with tools such as G Suite, Trello, SmartSheets
- Provide a constant flow of work for team members
- Establish and use effective communication channels with team members
- Treat team members with kindness, understanding and respect
- Organize project materials to achieve outcomes efficiently
- Learn to ramp up quickly on new projects
- Lead by example, which means rolling up your sleeves and diving into the project!
Supervision & Mentoring: All interns working for NSTEM will be mentored and supervised by our staff. Directors and Project Managers offer diverse educational backgrounds and expertise within their respective fields. Staff members provide opportunities for interns to work on projects that align with their learning goals with evaluation and constructive feedback along the way. NSTEM believes that successful internships go hand in hand with enjoyable internships. Staff will personally check-in with you throughout your internship experience and make adjustments as necessary in order to ensure that you achieve your internship goals. Our team is constantly available for interns that work in the office as well as those that work virtually. Staff works with the requirements of colleges and universities in order to provide written feedback according to their specific policies. We work tirelessly to ensure all of our interns get the attention they need in pursuant to their internship goals. Interns also have the opportunity to learn from each other as there is much collaboration between both local and remote interns.
Being a part of the National STEM Honor Society expansion is an outstanding opportunity to grow your business, entrepreneurship, film production, social media, marketing, sales, service, and outreach capabilities while contributing to a team with the deep purpose of inspiring more STEM into the lives of our students, educators, sponsors, partners and advisory council members. Interns are given the opportunity to make strategic decisions and practice active learning and reflective thinking. They work in diverse teams with other interns, either in the office or through virtual connections. Because of the cooperative nature of NSTEM’s projects, interns are encouraged to form continuing networking relationships with each other. Team building is supported in order to set interns up to thrive in a collaborative environment. After interning at NSTEM, interns have valuable and applicable skills for finding meaningful and productive environmental work gaining valuable work experience in the process.
Our leadership team here at NSTEM wants to create a positive working environment for you to learn and thrive. To meet this end, we strive to ensure:
- family, health and school are most important - let us know what your needs are to ensure your physical and emotional wellbeing
- team members engage fully in their work - always ensure you are in the right projects for you and your goals
- team members work to capacity - you are here to get the most out of your experience, and that goes both ways, let us help you
Market Research Weekly Work: We are helping as many students across the world as possible to instill STEM excitement and learning beginning in Kindergarten. In order to fulfill our mission, we need to communicate with educators who are passionate about helping their students in STEM. To meet our weekly goals of outreach to these educators, all NSTEM interns are required to spend no more than 2-hours a week collecting this critical and game changing information. When you are researching these educators, you are literally selecting the people who will be changing the lives of their students by taking part in the National STEM Honor Society. This role is one of the most important parts of working here at NSTEM. You will gain so many useful skills such as how to be a more effective researcher and how to remain organized all while playing a key role in expanding the size and scale of NSTEM. As Interns join NSTEM’s leadership, they take on increasing responsibilities and are not required to do weekly information collection.
The President’s Volunteer Service Award: The National STEM Honor Society is a certifying organization for the “President’s Volunteer Service Award” to eligible interns. This award is a great achievement to include on resumes and applications. This award was created to, “recognize the important role of volunteers in America’s strength and national identity. This award honors individuals whose service positively impacts communities in every corner of the nation and inspires those around them to take action, too.”
What are the opportunities to get involved as an intern? What do interns do for the National STEM Honor Society? The National STEM Honor Society is an educational/business start-up organization that provides interns with interesting, diverse, and stimulating work opportunities unlike most experiences. At NSTEM, you are not limited to just one role, and we encourage you to take advantage of the opportunity to explore a variety of roles, experiences, opportunities, and responsibilities. Supporting your specific interests and individual learning goals, you will engage in focused learning experiences working on projects essential to the day-to-day operation of our organization where you will receive guidance and resources to apply knowledge and skills to your emerging professional lives. As an intern with National STEM Honor Society, you can perform a myriad of real and meaningful tasks.
Check with your Internship Coordinator BEFORE accepting to determine how you might do this internship for credit.
Application Page: https://www.nstem.org/internships/
Questions: please contact Eric Magers @ email@example.com
To learn more about NSTEM:
- Facebook: https://www.facebook.com/nstemhs
- Instagram: https://www.instagram.com/nstemhs
- Twitter: https://twitter.com/nstemhs
- LinkedIn: https://www.linkedin.com/company/national-stem-honor-society
- YouTube: https://www.youtube.com/watch?v=juHYDfYtB8Q
- Pinterest: https://www.pinterest.com/nstemhs
- TikTok: https://www.tiktok.com/@nstemhs
- Newsroom/Blog: https://www.nstem.org/newsroom-blog
All Internship Positions Offered: Social Media Marketing; Email Marketing; Customer Service, Member Support & Care; Public Relations (PR); E- Commerce; Video, Film, & Media Production; Website & Technology; Human Resources (HR);Business Management & Operations; Analytics