Compliance Summer Intern
Are you interested in joining a dynamic company that delivers successful in home treatment to clients with substance use disorder? If you are a caring, compassionate and capable Compliance Intern who can support a field-based team and meets or exceeds the following, we want to hear from you!
Aware Recovery Care (ARC) offers a holistic approach to treatment and changes the way clients receive care throughout the country. ARC is a year-long, home based, addiction treatment program that works collaboratively with a multidisciplinary team to assist clients in their first year of recovery.
Position Summary:
The Compliance Intern works within the Compliance Department, and is responsible for supporting the Policy Manager and compliance projects. The Compliance Intern works to gather content, field questions, and work with direct care staff as it relates to policy needs.
*****Aware Recovery Care is an equal opportunity employer******
******NO PHONE CALLS PLEASE*****
Duties and Responsibilities:
Field Questions on Compliance Issues via Zendesk, Email, or Symplr Compliance Portal
Research state/federal regulations and TJC/NCQA standards to support findings
Schedule and conduct meetings with respective subject matter experts, as needed
Document & Policy Management:
Assist in publishing all of our policies after being reviewed
Reaching out to outstanding reviews to resume review process
Create documents that are missing from the Policy and Procedure Directory currently, as requested
General housekeeping and organization of directory
Field questions about the symplr DPM portal via email (deferring to ZenDesk) and Zoom
How to navigate, log in, etc.
Maintain the most up to date job aids and attachments as policies and procedures are uploaded.
Utilizing a determined upon communication workflow with Allison A. for any updates to Job Aids/Policies to ensure that both ZenDesk and DPM are offering the same, up-to-date information.
Review the Code of Federal Regulations, TJC Standards, and NCQA Guidelines and publish them into their respective policies.
Attend both policy committees to enhance understanding of how policy and procedure interact with all Aware staff and take on action items that are created in the meeting
Maintain a sheet of all of our current policies to create a high level understanding of how our policies and procedures are connected, important keywords, and affected departments and job roles (QA/QM Committee project)
Assist in defining and the L&D Development of training plans for:
State specific content
New Hire/Requirements to be done before entering the field
Recurring/To be completed annually
Job role specific training content
Requirements
Currently enrolled in an undergraduate program related to healthcare, legal, political science, or business administration
10 hours a week minimum
Hybrid of remote and in-office work
Extensive skills in technology such as Google Suite, Microsoft
Key Competencies:
Reading, Writing, and Revision
Research
Communicative & Collaborative
Public Speaking/Presenting
Problem Solving
Critical Thinking