Customer Health Intern - Summer 2022
WHAT IS BOX?
Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal.
By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 99,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud.
WHY BOX NEEDS YOU
This role is for an internship on our Customer Health Programs Team, which sits within the Customer Success org. The Customer Health Programs Team is responsible for leading cross-company efforts to help Box improve customer retention and maximize long-term customer health. We built a framework to measure the health of each individual customer and our customer base as a whole, but it is currently internal-only and we want a version of this data to share with our customers. It will be the responsibility of this intern to develop a customer-facing version of the health framework, including industry and customer cohort benchmarks so customers have a peer-to-peer comparison of how they’re “doing” with Box.
If you are analytically minded, a strong communicator, naturally curious, and successful in driving project based outcomes, this could launch your career at Box!
WHAT YOU'LL DO
- Rapidly learn about Box as a Cloud Content Management platform and about the SaaS industry
- Understand the key success metrics Box assesses when it comes to customer retention
- Engage with Box customers and learn what they care about when evaluating their usage of Box
- Learn how Box data is formatted and structured
- Partner closely with our Business Analytics Team to mine health data and figure out how to create industry and customer cohort benchmarks
- Establish rapport with Customer Success leadership and collaborate with other cross-functional partners (Customer Success Managers, Box Consulting, GTM Enablement, Go-To-Market Operations, Product Marketing, etc.)
- Learn how to stay organized and efficient while driving consensus amongst competing priorities
- Practice start-to-finish program management skills
- Build a proposed framework for an external-facing version of customer health and present to all stakeholders at the end of your internship
WHO YOU ARE:
- Currently pursuing a bachelor's degree in any major, planning to graduate between December 2022 - June 2023
- Excellent communication skills and natural curiosity
- Strong analytical skills and training (SQL knowledge is a plus)
- Consistent, measurable achievement in past experiences
- Passion for cloud technologies
- Strong alignment to our Box Values
Applications will be considered on a rolling basis until the internship positions are filled. The internship will begin on a remote basis, with the possibility of working in our Austin, TX office depending on circumstances with COVID-19.
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage our employees to live by one of our values, "bring your ____ self to work", every single day.
HEALTH AND SAFETY
To promote the health and safety of all Boxers and our communities, in order to "Go to Work" at Box in the U.S., you must be Fully Vaccinated or have an approved accommodation. "Go(ing) to Work" at Box is defined as visiting a Box office, facility, or co-working site, visiting or meeting in person with fellow Boxers, Box clients and/or customers, vendors, or partners, engaging in business travel, and or participating in any Box-sponsored and/or related activity where others are present. If you are fully remote and do not "Go to Work,” the vaccination requirement is not applicable. "Fully Vaccinated" means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. If you are unable to get a vaccine due to a medical condition, a sincerely-held religious belief or another legally recognized reason, Box will consider requests for an accommodation.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice.
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