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Field Based Senior Care Navigator - Multiple locations

$1,500 Sign On Bonus For External Candidates
Energize your career with one of Healthcare’s fastest growing companies.  
You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.
The Senior Community Care Navigator is a trained healthcare resource that partners with and supports Optum Advanced Practice Clinicians (APCs). The Care Navigator assists in care coordination activities, administrative tasks and support for members residing in skilled nursing facilities and/or assisted living centers. The role includes strong technical skills, communication and collaboration with the clinical team, facility staff and members and their families.
The Care Navigator will be responsible for:
  • Supporting APC(s) with overall coordination of member care, at the direction of the APC
  • Functioning as part of a collaborative team
  • Data entry and member chart management for:
  • New members
  • Post hospital visits
  • Pre-visit updates
  • Health maintenance updates
  • Stars
  • Lab results
  • Medication entry
  • Obtaining medical records following hospitalizations and physician appointments
  • Obtaining consult notes, hospital discharge summaries, lab results
  • Obtaining updates on members receiving Part A & B therapy
  • Uploading lab results, medication changes, new member information into the EMR
  • Assisting with scheduling of member appointments and transportation
  • Arranging facility and member education
  • Building facility relationships
  • Supporting virtual family communication and/or virtual clinical visits for APC by holding and operating an iPad during the visits
  • Tasks for Skilled Nursing Facility member may include:
  • Tracking skilled days and assisting with completion of DSTs
  • Other tasks within scope, as assigned by the APC
  • Tasks for Assisted Living Facility members may include:
  • Assisting members to utilize benefits
  • Transitions to SNF (calling for SNF Bed, gathering medical records & sending to SNF, sending orders, arranging transportation)
  • Coordinating Home Health and DME
  • Other tasks within scope, as assigned by the APC
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • High School Diploma / GED (or higher)
  • 3+ years Clinical or Medical Record Experience.
  • Strong knowledge of medical terminology and working within E.H.R. platforms.
  • Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area
  • Ability to travel 100% of the time between nursing homes and/or assisted living communities
  • Must be able to travel between these locations Pasco, Richland, Kennewick, Sunnyside, Toppenish, Yakima
  • Flexible business/early evening hours, 8hr workday with 1 hour lunch, hours may vary between 8am-7pm
  • Experience in Microsoft Word (edit, create & save documents), Microsoft Excel (adding, sorting & filtering data) and Microsoft Outlook (email, folders, attachments and calendaring)
  • Experience and proficiency with EMRs
  • Understanding or experience with medical team collaboration
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
Preferred Qualifications: