2023 Summer Intern - Marketing Customer Experience
At Equitable, our power is in our people.
We’re individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you’ll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to join an organization that will help unlock your potential?
As a Marketing Intern in Customer Experience, you will build a deep understanding of our end users, business goals, competition, and our offerings and conduct analyses in a fast paced environment. You must be able to uncover and generate actionable insights that inform designers and product owners. You inspire change and act an advocate for the end user and can present to and influence our partners. Ultimately, you will help to inform and inspire our teams with a true understanding of our key customers, ensuring we can develop experiences that are natural, useful, and delightful.
Responsibilities
- Bring visibility to end-user needs and goals through creative design of data collection and analysis methods, coupled with socialization techniques that engage stakeholders in empathy building and drive the uptake and application of user research findings.
- Help design and align experience activities with the product roadmap, and for consumer and financial professional insights to inform the discovery, design, and evaluation of next experiences
- Communicate and share your work at all times with concise and visual artifacts that make research digestible.
- Help influence the design of customer experience solutions for end clients, Equitable Advisors and Third Party Financial brokers.
Qualifications
You’re a person who is:
- Able to glean insights from research observations and turn those insights into actionable design concepts
- Able to navigate cross functional teams to plan and execute projects in a collaborative nature
- A continuous learner who is open to feedback and adapts quickly and positively to change
- Confident to question customer experiences & processes to make improvements
- A strong collaborator that effectively gets things done, building and nurturing strong relationships
- Exceptional at problem-solving, issue resolution and time management
- Experienced in persona development, journey and experience mapping, preferred
Skills
- Values differences: Recognizes the value different perspective and cultures brings to an organization.
- Applies business insights: Applies knowledge of business and the marketplace to advance the organization’s goals
- Build strong teams: Builds strong identity teams that apply their diverse skills and perspective to achieve common goals.
- Cultivates innovation: Creates new and better ways for the organization to be successful.
- Adapts and learns: Actively learns and adapts through experimentation when tackling new problems and situations, using both successes and failures to develop and learn.
About Equitable
At Equitable, we’re a team of over ten thousand strong; committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives.
We turn challenges into opportunities by thinking, working, and leading differently – where everyone is a leader. We encourage every employee to leverage their unique talents to become a force for good at Equitable and in their local communities.
We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork.
We are looking for talented, dedicated, purposeful people who want to make an impact. Join Equitable and pursue a career with purpose.
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Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws.
NOTE: Equitable participates in the E-Verify program.
If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email us at TalentAcquisition@equitable.com.