End User Support IT Summer Intern
Job Description
Chemours is seeking an End User Support Summer Intern to join our IT team! This position will report directly to the Global End User Computing Leader.
As an End User Support Summer Intern, you will have the opportunity to be involved in providing top tier customer support to Chemours employees, contractors and partners.
In this role, you are a customer ambassador. You will ensure that customers’ needs are identified, documented, and resolved in a timely manner. You will gain a basic understanding of multiple IT systems, including PC, Network Infrastructure, Security and Applications. You will also learn how to recommend process improvements to ensure the end user receives a positive experience.
Effective candidates will have the ability to communicate with impact, have excellent problem-solving skills, and be customer-centered.
Location: Wilmington, DE
Hours: Regular full-time schedule of 40 hours per week
Term: May-August 2023
The responsibilities of the position include, but are not limited to, the following:
- Providing technical support of computer hardware and software (inclusive of mobile phones) by diagnosing and resolving issues, performing upgrades, deploying new computers, and supporting inventory management responsibilities
- Utilizing 1desk ticketing management system to manage new incidents, requests and inquiries
- Utilizing IT Support operating procedures, global knowledgebase, and process workflows
- Creating training and education documentation, as well as educating employees on processes and procedures
The following is required for this role:
- Current enrollment at an accredited university as a Sophomore or above
- Pursuing an undergraduate degree in Information Technology, Management Information Systems, or similar field of study
- Advanced technical knowledge in the support of desktop/pcs and other employee peripherals including Office 365 Product Suite, Microsoft Operating Systems, and Print Services
The following is preferred for this role:
- Experience with SharePoint and/or Microsoft Teams
- Previous internship experience in Information Technology
- 3.0 GPA or above
Benefits:
- Competitive Compensation
- Paid Site Holidays and Paid Day of Service (for full-time internships only)
- Learning and Development Opportunities
- Strong Inclusion a Diversity Initiatives
WE’RE CHEMOURS. A DIFFERENT KIND OF CHEMISTRY COMPANY.
We are driven by our purpose to create a more colorful, capable, and cleaner world through the power of chemistry.
Built upon a 200-year-old legacy and a world-class product portfolio, we bring everyday convenience to virtually everything people touch—in industries ranging from automotive, paints, and plastics to electronics, construction, energy, and telecommunications. We bring solutions that are better, safer, more reliable, and more sustainable, through the power of chemistry.
OUR APPROACH
We see our people as our biggest assets. Instead of focusing just on what our employees do each day, we look at how they do it. By taking a different approach to talent development, employee engagement, and culture, our goal is to empower employees to be their best selves—at Chemours and in life.
The “ours” in Chemours represents everyone who works here. We’re thousands strong and always looking for the best and brightest to join our team.
OUR CULTURE
Five fundamental, foundational values form the substructure of our culture as a multinational
corporation. They are core beliefs that guide and frame both our behaviors and our aspirations.
Our values are in part what differentiate us from others, making us uniquely Chemours.
They are—Customer Centered, Refreshing Simplicity, Collective Entrepreneurship,
Safety Obsession, and Unshakable Integrity. At Chemours, our values are where everything begins.
We were honored to be named a “Great Place to Work-Certified Company” for 2019-2020—our second consecutive year. We were also proud to receive a Gold Medallion Award from the U.S. Department of Labor’s HIRE VETS program in 2019.
Chemours is an equal opportunity employer
Chemours is an E-Verify employer
Candidates must be able to perform all duties listed with or without accommodation
Candidates must be authorized to work in the United States. Candidates who now or in the future require sponsorship for employment (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status) are ineligible