Business Operations Analyst
Company overview
With an annual budget of $1.6 billion and more than 6,000 employees throughout the five boroughs, the New York City Department of Health and Mental Hygiene (NYC DOHMH) is one of the largest public health agencies in the world, serving 8 million New Yorkers from diverse ethnic and cultural backgrounds. We're tackling a broad range of public health issues with innovative policies and programs and getting exceptional results, but our work is never finished. The breadth of our innovative programs provides the widest range of choices for every member of our team.
Since January 2020, DOHMH has been fighting the COVID-19 pandemic- activities include but are not limited to: surveillance & epidemiological investigations; lab testing; engaging and providing guidance to healthcare partners; ensuring the safety & health of responders; providing timely and accurate information to the public; promoting the emotional health of New Yorkers and coordinating citywide COVID-19 vaccine administration. With grant funds from the Centers for Disease Control and Prevention (CDC), DOHMH is undertaking a new initiative to establish, expand, train, and sustain the public health workforce to support jurisdictional COVID-19 prevention, preparedness, response, and recovery initiatives over 2 years.
The selected candidate will be an employee of Public Health Solutions, a nonprofit organization which is the fiscal and administrative manager of the grant but will work be supervised by DOHMH. This is a grant-funded position ending June 30, 2023.
Program Overview
The Division of Family and Child Health (DFCH) of the New York City Department of Health and Mental Health is charged with the creation and oversight of programs, policies, services, and environments that support physical and socio-emotional health, and promote primary and reproductive health services, health equity, social justice, safety and well-being for New York City families and children. The Division is comprised of the Bureau of Maternal Infant and Reproductive Health, the Bureau of Early Intervention, the Office of School Health, and the Bureau of Administration. The vision of the DFCH is that every child, woman, and family recognize their power and is given the opportunity to reach their full health and development potential.
The Office of School Health (OSH) is a joint Program of the Department of Education (DOE) and the Department of Health and Mental Hygiene (DHMH) responsible for promoting the health of over 1.3 million school children enrolled in approximately 1,800 public and non-public schools in the New York City. Services to students include case management of chronic health problems, preventive health screening, urgent care, medication administration, preventive counseling, health education, referral for care and assurance of ongoing effective treatment.
The Field Operations Unit provides operational support and resource management for OSH program offices supporting medical and non-medical services to children attending NYC public and non-public schools. Since January 2020, DOHMH has been fighting the COVID-19 pandemic which has had a substantial impact on how the office of operations coordinates and supports services to staff in the field. The role of the office has expanded to include the management and distribution of PPE, staffing support, enhanced support to medical rooms, and coordination of pandemic services in the field requiring the need to revisit our business processes to ensure that staff meet all Covid related mandates/requirements. The business operations analyst is critical in allowing Operations to review and develop policies and current workflows in order to enhance the management of critical and mandated program services.
Job description
DOHMH has an opening for [1] Operations Business Analyst who will evaluate business processes within the Office of School Health, identifying areas requiring improvement, and developing and implementing solutions ensuring COVID mandates are reflected. This position will report to the Director of Field Operations.
Specifically, the Business Operations Analyst will:
- Conduct interviews to gather customer requirements via workshops, questionnaires, surveys, workflow storyboards, and other methods to evaluate business processes and identify requiring improvement to assist in the development of workflow solutions.
- Work with internal and external stakeholders to ensure that business processes comply with COVID mandates for client facing staff.
- Develop and maintain documentation for business processes, workflows, and standard operating procedures.
- Develop strategic management reports to address opportunities for areas of automation and improvement.
- Provide technical assistance and support for management of Grants.
- Track, manage, and support space/site needs in support of program operations.
- Develop, implement and manage quality assurance measures to improve program practice.
- Assist with the planning and management of program operations.
- Assist with other duties related to the work of the Unit and Office as needed.
Qualifications:
- A master’s degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning, evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative, or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
- A baccalaureate degree from an accredited college and four years of professional experience in the areas described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above.
- The ideal candidate for this position must be a pro-active and self-motivated individual with the ability to work in teams and in a highly dynamic environment with multiple stakeholders and timelines.
Additional Desired Qualities
- Proven record of initiating and managing complex, interdisciplinary projects involving multiple partners and technologies.
- Extensive experience in mediating among groups with competing perspectives, improving the operational efficiency of complicated organizations, and pioneering innovative solutions to intricate problems.
- Excellent communication (verbal & written) and interpersonal skills.
- Strong analytical skills and ability to manage and report complex information.
- Experience with data collection, analysis and interpretation.
- Desire to grow professionally, develop new skills and willingness to work outside of comfort zone.
- Ability to prioritize and work in fast-paced environment with hard deadlines.
- Fluency in Microsoft Word, Excel, Outlook, and PowerPoint.
- deadlines.
- Fluency in Microsoft Word, Excel, Outlook, and PowerPoint.
Additional Information:
- This is a temporary grant-funded position ending June 30, 2023.
- This individual must reside in the tri-state area (NY, NJ, CT) by their confirmed start date.
- Preference may be given to individuals residing in New York City (5 boroughs) or surrounding New York State counties.
- This individual will be expected to work non-business hours during emergencies.
PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, lesbian, gay, bisexual, and transgender individuals, and veterans.
NOTE: All applicants must comply with PHS’ vaccination policy. Effective October 1, 2021, employees will be required to provide verification that they are fully vaccinated against COVID-19 (with an FDA-authorized vaccine).