2023 Summer Intern Program – Operations Support Specialist Intern– June 2023 to August 2023 (Virtual)
We’re here to keep the dream of home ownership alive. Oh, and while we’re at it, we’re determined to change the lending industry itself. It’s simple, but it won’t be easy. And we’ll need a great team behind us. (That’s where you come in.) We want to show the world that transparency, candor and collaboration aren’t just good values. They’re good business. Working here isn’t for people who want to punch a clock. It’s for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.
Mr. Cooper's Homegrown 10-week, summer internship program offers college students the chance to discover what it's like to work at a leading financial services organization. Our interns deliver innovative solutions to real business challenges and build enduring relationships with their manager and an assigned mentor. While gaining insight into the industry, interns are immediately part of Mr. Cooper's collaborative culture. Spend your summer at Mr. Cooper and gain a career where you can make a difference!
The Operations Support Specialist Intern will have the opportunity to learn the full scope of Mr. Cooper’s onboarding and learning phase of a new hire to the customer care department. The selected candidate will learn skills that build a lasting foundation that is needed to have a career in the mortgage business. This is a chance to gain exposure to Mr. Cooper’s culture, learn how a mortgage works for the customer, and build business relationships and develop your career through effective training, communication, and teamwork.
Roles and Responsibilities
- Assist AVP and Manager Teams Chat and communicate trends/patterns to leadership for potential review/training
- Complete projects as assigned by leadership
- Support operations call review goals assigned by leadership
Basic Qualifications
- Be enrolled full-time and pursuing an undergraduate or graduate degree from an accredited college/university or have graduated within one year of start date (June 2023)
- Majoring in Business, Communications or related degree
- 2-3 years of customer service experience
- Strong communication (written and oral) skills
- Candidates must have authorization to work permanently in the US without the need for sponsorship (Currently, our organization is unable to support candidates that are on OPT, CPT or candidates that will need sponsorship, now or in the future)
Preferred Qualifications
- Strong organizational and leadership skills
- Strong analytical reasoning and problem-solving skills with a continuous improvement mindset
Mr. Cooper is committed to nurturing a diverse and inclusive environment where every employee is empowered to be their authentic self. We know that a large part of our success as a business is directly tied to our ongoing efforts to attract and retain diverse talent and maintain an inclusive environment where each employee can thrive. Embracing and leveraging diversity through an inclusive work environment fosters new ideas, new insights, and constant innovation. We strive to weave the principles of diversity and inclusion throughout the fabric of how we work, how we interact, and how we engage with our customers and the community.