University Relations - Jr. Process Consultant Associate Summer Intern
Process Consultant Associate – Summer Intern
What are your responsibilities?
This position will work closely with Customer Service leadership to assess and identify agent trends and opportunities to improve the overall customer experience. The candidate will assist in analyzing and documenting call trends and behaviors that will create a more personalized servicing experience for customers and members. This candidate will also help identify customer service inquiries that can be handled/serviced via an automated or self-service solutions (digital). The candidate will learn the fundamental principles of managing a health care call center by shadowing managers and call center support staff.
– Perform special projects as required or requested
– Create a final internship presentation to share with department leadership covering the internship experience, including results along with any solutions or recommendations that can be leveraged by Customer Service in the future.
What you need to be successful?
- PC skills, especially Microsoft Teams (Excel, PowerPoint, Outlook)
- Volunteerism or leadership experience is a plus
- Interest in health insurance industry or prior experience in Customer Service
- Strong analytical skills and empathy intelligence
- Demonstrated interpersonal skills-verbal and written communication
What Are the Requirements You Must Meet?
- Pursuing a bachelor’s degree in Health Care Administration, Business, Liberal Arts, Supply Chain Operations
- Graduation date between December 2023 – June 2024
- A minimum GPA of 3.0/4.0
- Availability to work 10 weeks during the summer
- Unrestricted authorization to work in the United States
What Does the Internship Program Entail?
- Formal Intern Orientation to build business and industry acumen
- Challenging real-world hands-on project
- Weekly networking opportunities among interns and company leaders
- Professional development workshops
- Business Resource Group involvement
- Volunteer activities
HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
We encourage people of all backgrounds and experiences to apply. Even if you don’t think you are a perfect fit, apply anyway - you might have qualifications we haven’t even thought of yet.
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