Mgr- Enterprise Info Systems
The Manager of Enterprise Information Systems is responsible for the daily performance and availability of the organization’s enterprise applications infrastructure as defined in the departmental services portfolio. They are responsible for the activities of incident management, problem management, change management, and SLA management. The Manager of Enterprise Information Systems will analyze systems and recommend upgrades and changes, assess the organization’s current and future networked application and data storage needs, coordinate activities to ensure proper and timely completion of approved engineering changes, and act as representative of the IS Infrastructure Services team as a whole. The Manager of Enterprise Information Systems is responsible for the quality and the timely completion of all team projects. They coordinate work requests, technical project and resource planning. They will act as the technical project lead by establishing project assignments, priorities, timeframes and milestones. Ensures project timeframes, milestones and objectives are attained.
Responsibilities:
• Plans, directs, and coordinates the development, implementation, integration, education and ongoing maintenance, improvements and monitoring of IS systems. • Provide or obtain estimate of resource hours and update resource plans in NLH planning system. • Works with leadership on overall prioritization for assignment of resources. • Provide feedback, evaluation and recognition of assigned staff • Serves as role model and coach in quality customer service. Establishes appropriate expectations of customer service within assigned areas and monitors and ensures the delivery of quality customer service. • Uses project management methodology as appropriate and acts on occasion as a technical project manager, to develop and maintain project plans, assign resources and track and report activities. • Participate in development and adherence of departmental budget. • Participate in recruiting, hiring and orienting of new staff. • Builds relationships and regularly works with customers along with vendor representatives, to determine their needs and ensure that existing and future applications meet organizational needs and support the NLH strategic plan. • Promotes and encourages continuous professional development of assigned staff and self. • Establishes productivity and quality control standards to monitor and improve performance. • May perform other duties upon request.
Other Information:
1. Demonstrate NLH system values and integrate them into daily organizational practice. 2. Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed. 3. Organize, prioritize and work efficiently while multi-tasking. 4. Handle difficult and stressful situations with professional composure. 5. Have excellent verbal and written communication skills, both technical and non-technical. 6. Be analytical and thorough, showing attention to detail. 7. Ability to work both independently and collaboratively. 8. Ability to manage competing demands in an environment with frequent changes, delays, or unexpected results. 9. Must possess attention to detail, effective follow-through and commitment to excellence. 10. Ability to provide clear and accurate directions and train others.
Position is eligible for on-site and working remotely.
Competencies and Skills
- 3+ years of relative work experience required.• Minimum three years healthcare or IT leadership plus staff supervision.
- Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.
- Acts Strategic: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals.
- Applies Business Acumen:Demonstrates knowledge of current and future trends that impact organizational success. Applies proven practices and business theories to get results that meet financial as well as other business goals. Recognizes opportunities for new services and products and acts accordingly, taking measured risks into consideration. Possesses a thorough knowledge of their field and independently carries out their work in accordance with professional standards of the profession.
- Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
- Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
- Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
- Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
- Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.
- Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
- Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
- Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
- Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.
- Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.
- Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
- Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.
- Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability .
- Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.
- Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.
- Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.
Education
- Required Bachelor's Degree. Eight years of experience beyond the position's minimum experience requirements will be considered in lieu of degree.
Working Conditions
- Work beyond the regularly scheduled hours.
- Lifting, moving and loading less than 20 pounds.
- Work with computers, typing, reading or writing.