Manager- Physician Practice
Manages the daily operations of the Physician and/or Ambulatory Practice. The manager provides leadership of daily operations of the practice, ensuring that policies, procedures, finances, and practices are consistent with the organizational goals and strategic initiatives.
ESSENTIAL DUTIES:
1. Plans, allocates, and assigns duties and programs to the administrative and clinical staff. Monitors activities and operations to ensure that practice successfully meet objectives.
2. Supervises and coordinates those activities of all providers, administrative and clinical personnel.
3. Assumes role of resource for all staff.
4. Monitors the responsibilities assigned to secretarial and nursing/MA staff to maintain a high level of patient care and job efficiency.
5. Standardizes procedures and initiates changes when necessary. Constantly reviews administrative and operational procedures to strive for more efficient ways to conduct business and improve patient relations.
6. Directs operations to prepare and retain records, files, reports and correspondence according to various governmental and practice standards, including patient files and administrative files. Prepares and implements a records retention and disposition program for the practice.
7. Helps establish revise and implement practice policy and operating procedures.
8. Schedules and conducts office staff meetings to inform the staff of changes in the practice’s /organization’s policies to update and educate the staff, and to resolve and prevent problems. Prepares and retains minutes of all meetings.
9. Participates in nursing/secretarial/manager meetings with other Physician Services staff. As appropriate, notifies those who are to attend.
10. Attends all Joint Commission required in-services.
11. Maintain a safe environment for healthcare workers, patients, and/or visitors complying with NLH policies and procedures; review, document and address all incidents and safety violations within area of responsibility; report all lost time due to reported work injuries within 24 hours to local HR BP or Safety contact; support and facilitate open and non-punitive communication among NLH employees, non-employed healthcare workers, patients, and visitors, reporting and addressing patient and environmental safety concerns.
12. May have oversite of services that are not a direct an ambulatory care office site but has impacts on practice sites and hospital services which includes locations like a physician call center or a 24/7 switchboard.
13. Core Competencies includes:
- creating a vison that inspires others to embrace and rally around the organizational goals while maintaining a patient focus.
- Is able to communicate clearly and concisely in an empathetic manner while making
- expectations clear.
- Takes initiative and is proactive around initiatives and attaining goals and objectives.
- Has a good understanding of the regulations, metrics and forces that impact Primary Care.
OTHER RESPONSIBILITIES: Performs other related duties as assigned.
LICENSE REQUIREMENTS: None.
AVAILABILITY REQUIREMENTS: Must be willing to work at least 40 hours per week with flexibility required to meet deadlines.
EDUCATION SKILLS, EXPERIENCE REQUIREMENTS:
- Bachelor's in healthcare, business management, or related field required, MBA or Advanced degree in Healthcare Administration, or Business strongly preferred. 3-5 years progressively responsible management/leadership experience required, ideally should have managerial or leadership experience in an ambulatory office environment. Those with extensive healthcare leadership experience without bachelor’s degree may be considered.
2. Must be computer literate in Microsoft Office, with proficiency in Word, Access, and Outlook, and intermediate level skills in Excel.
3. Must be able to work independently, organize and prioritize to meet deadlines.
4. Demonstrates strength in customer service and interpersonal skills.
5. Willingness to accept wide variety of duties and demonstrate expertise in change management.
6. Interest in self-development.
7. Required to work a flexible schedule as needed.
8. Strong leadership skills with the ability to make sound business decisions while leading complex change using strong communication skills. Able to use analytics to plan, organize and direct the work of teams in collaboration with others in a matrixed, fast paced department.
Working Conditions
- Work with computers, typing, reading or writing.
- Extend body and limbs to reach items.
- Lifting, moving and loading 30 to 50 pounds.
- Prolonged periods of sitting.
- Prolonged periods of standing.
- Prolonged periods of walking.