Install Supervisor
Install Supervisor
Hours: 8:30am – 5pm
Description:
- Supervise a team of 4 installers for production goals and ensure quality service.
- Provide remote installation and training to new merchant accounts in the use of credit card terminals, eCommerce gateway or POS Systems.
- Analyze and resolve technical problems and issues associated with new installation of products or services.
- Resolution of merchant and client requests in a timely matter and respond to inquiries or requests via phone and e-mail.
- Pre-Sales support of EMS products and services with internal clients, sales, and vendor partners.
- Utilization of several different software and web-based systems
- Download processing software and deployment of credit card terminals.
- Organize and package marketing collateral and stickers to be shipped with the equipment.
- Participate in ongoing product and service training and effectively cross-train team members.
- Complete monthly recap reports for upper management reflecting team production.
- In-depth knowledge of products and services that EMS offers to customers.
- Conduct phone and in-person 1 st round interviews for new hires for the Installation Team.
- Attend meetings regarding products and services that EMS offers or are looking at offering to customers.
- Open communication with remote sales office to ensure quality service between sales and operations.
- Report errors or bugs found while installing new accounts.
- Other duties as assigned
Job Benefits:
- 40 hours per week
- 401K, Medical, Dental, and Vision available after 90 days
- On the job training program
- Casual business dress code
- Excellent location near highways
- Vacation and paid holidays
This description is a general statement of required major duties and responsibilities performed on a regular basis; it does not exclude other duties as assigned.