Internship - Education Service Specialist
The Educere Education Services Specialist assists the Educere Personal Learning Coach™ in supporting Educere’s K-12 customers. Together, the Education Services Specialist and Personal Learning Coach™, are responsible for ensuring a positive virtual education experience for schools, students and parents. Others who have been offered this position have gone on to earn full-time Virtual Education Sales Consultant positions with Educere upon graduation. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation or sex.
Responsibilities
- This position requires work to be done in person and on site each weekday. Location - Pittsburgh, Pennsylvania.
- Deliver excellent customer support to clients throughout the education experience
- Cultivate positive virtual relationships with students, parents, and schools
- Answer, and respond in a timely manner to, phone and email inquiries
- Maintain client interaction in Customer Relationship Management (CRM) software
- Work with Educere team to nurture client bond
- Manage registration process
- Obtain/pull grades from Education Provider
- Send Registration Received, Welcome, Progress, and Final Grade emails to constituents
- Phone and email students, parent, and/or school as needed
Qualifications
- Proactive contributor
- Skilled in written and oral communication
- Customer service-oriented background
- Proven computer skills (Email, Microsoft Word, Microsoft Excel)