Lead IT Architect - ServiceNow - Remote
We’re a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”
Overview: ServiceNow Lead IT Architect
Position can be Remote (Work from Home)
Duties
- Guide ServiceNow platform design
- Act as technical lead for new module implementation
- Work with internal business units to implement process improvements using the ServiceNow platform.
- Work with leadership to create roadmap of ServiceNow future state.
- Act as technical lead for ServiceNow upgrades.
- Work with internal teams to design advanced automations using Powershell, SSH, Rest, SOAP, and other technologies.
- Design integrations with ServiceNow platform.
- Oversee code review. Set coding design standards.
- Work with Scrum master to review enhancements and stories.
- Recommend new module usage in ServiceNow to align with Mercy strategies.
- Oversee customer facing portal design.
- Maintain platform performance.
- Mentor junior developers.
- Develop mobile app roadmap.
Primary Function Employs a systems engineering approach to design complete and complex frameworks and system and designs at a conceptual and logical level; consults with, or assists Solution Delivery Teams with physical designs as needed All positions in this job family participate, to some degree, in the following activities: Develop strategies, frameworks, and approaches for enterprise-wide systems to align with and influence business needs Working with applicable IT managers, leads establishment of IT Policies, Standards, Guidelines and Design Patterns Analyze marketplace, industry, company, technology trends and best practices, vendor products and services, etc. to inform and influence business and IT direction Assists with definition of system and infrastructure specifications, interfaces, working parameters for hardware and/or software performance, function and compatibility Conceives system interfaces and business application prototypes; identifies, analyzes and resolves system design weaknesses; influences the shaping of future IT solutions by contributing to the framework (architecture) used across multiple solutions or systems
Qualifications:
- Experience: Eight (8) years of relevant technical or business work experience
- Required Education: Bachelors degree in related field, specialized training, or equivalent work experience
- Other:
- 6 years ServiceNow experience
- Ability to SQL queries against MSSQL, Oracle, and MySQL databases.
- Current certifications required: IT Service Management, Certified System Administrator, Certified Application Developer.
- Advanced coding skills using Javascript and Powershell.
- .NET or/or Java experience.
- Understanding of ETL concepts.
- Performed two(2) minimum upgrades of ServiceNow instances.
- AGILE methodology expertise
- Familiar with Windows/Linux system operations
- ITIL certification
- Develops technology standards within a single technology domain
- Develops and maintains architectural standards, roadmaps, best practices, and score cards
- Responsible for proactive and independent planning, technical reviews, and root cause analysis
- Work directly with vendor for architectural reviews
- Researches industry best practices and standards
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!
We’re bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.