Quality Improvement Project Manager
Description
Under the supervision of the AVP of Quality Improvement, the QI Project Manager assists the organization in the implementation of the organization’s Quality Improvement Plan.
Representative Duties:
Supports the implementation of the organization’s Quality Improvement Plan across all departments and functions
- Support departments in applying Quality Improvement and Lean Thinking concepts, to include direct observation, data collection and analysis of current states in both clinical and non-clinical areas, and assisting management in identifying and achieving their future state
- Leads and manages multi-disciplinary and inter-departmental continuous improvement teams
- Manage QI/PI/CI projects from inception to close
- Consult departments in framing, implementing and measuring success of continuous improvement goals
- Support the Quality Council and other relevant committees/workgroups for coordination of meetings and documentation of minutes, and facilitate as needed
- Serve as a back-up to the AVP of QI in facilitating the Access and Redesign team, assist with team data collection and monthly reports as needed
Provides data support and analysis across departments
- Produces analytical reports as requested from various departments
- Builds, updates and publishes monthly provider access dashboard and additional process and outcome metrics reports, as needed
- Generates and distributes call center monitoring reports; supports departments with call center analytics
- Trains staff on call center analytics tool
- Analysis of patient survey data, cycle time measurements, and additional data collection tools, as needed
- Conducts chart audits to assess compliance with various policies, standards and regulations
- Provides feedback to management on opportunities to improve identified in the data
- Identifies opportunities for improvement in data collection, reporting, and analyses procedures
Supports ongoing Joint Commission Accreditation and DPH compliance activities
- Lead quarterly Environment of Care/Safety rounds at each site
- Assist with managing policies and procedures library
- Assists with management of Event Reporting systems and identification of trends
- Develop and maintain workplace policies and plans where appropriate
- Serve as a back up to AVP of QI for Joint Commission standard expertise in Ambulatory Care
- Provides coordination support to Environment of Care Committee and Infection Control Committee, including required annual risk assessments, documented plans, and data analysis for program effectiveness
- Develop Joint Commission education tips and training resources for staff
- Assist the AVP of QI in ongoing compliance monitoring (ie periodic chart audits, annual periodic performance review)
- Provides support for various committees and workgroups in preparation of data, agenda development, minutes, facilitation and action planning.
Support Customer Service Excellence and Continuous Improvement throughout the organization
- Serve as a role model throughout the organization for excellence in customer service and continuous improvement
- Train staff for continuous quality improvement concepts, as needed
Perform related duties as required
Requirements
- Bachelor’s degree. May be substituted for 5+ years of relevant experience in continuous improvement and project management.
- 3+ years of relevant experience
- Healthcare experience
- Demonstrated experience applying continuous improvement methodologies (i.e. Lean, Six Sigma)
- Excellent written, verbal, and presentation skills
- Excellent data interpretation skills, able to understand and explain data reports to a variety of stakeholders
- Excellent Microsoft Office Excel skills
- Superior interpersonal and organizational skills
- Ability to work independently and set priorities
- Skilled in the use of Microsoft Office applications including Word, Excel, PowerPoint and Outlook
- Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
- Willingness to contribute towards Fenway’s efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.
Preferred Qualifications
- Masters in Healthcare Administration, Public Health, or related field
- Experience and/or training in team facilitation methodologies (i.e. PDSA, building consensus, prioritization techniques)
- Experience and/or training in project management/agile methodologies
- Experience providing education/training in Lean/Toyota Production System
- Prior Joint Commission experience
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more.LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.
Highly experienced individuals may be compensated at a higher rate