Patient Services Representative at Annex Teen Clinic
Are you looking for:
- A fun, flexible work environment where you can help shape the future of sexual healthcare in Minnesota and make a positive impact on young people’s lives?
- An organization committed to patient-centered care including longer scheduled patient appointment times?
- A predictable work schedule with generous benefits and paid time off? (Full-time employees qualify for up to 37 paid days off in their first year!)
The Annex Teen Clinic is the industry leader in sexual health and education for young people through the age of 25. We pride ourselves on creating a comfortable, relaxed, and social work environment for mission-driven employees. Our services are low-cost, medically accurate, non-judgmental, and inclusive. We provide the full range of birth control methods, STI testing and treatment, pregnancy testing and all-options counseling and referrals, as well as sexuality education.
BENEFITS:
- $15 per hour, with the prospect of moving to a Patient Services Representative 3 at $19 per hour
- Generous paid time off
- 8 paid holidays
- Paid lunch breaks
- Competitive health, dental, life and disability and vision insurance
- Agency sponsored retirement plan with immediate vesting
- Positive, energetic workplace focused on community building and stigma reduction
JOB SUMMARY: Patient Services Representatives are the first and last point of contact for each patient that comes to the Annex. As a PSR, you are one of the many faces of Annex Teen Clinic, and serve as a community partner focused in STI risk/reduction services, and sexuality education. To be successful in this role, you must be passionate about sexual healthcare.
SCHEDULE: Our PSR’s currently work on-site at Annex Teen Clinic, and the weekly schedule includes Monday, Tuesday, Wednesday, and Friday 9:30 – 5:30pm and Thursday 11:30am – 7:30pm.
JOB RESPONSIBILITIES:
- Provide customer service to each patient visiting the clinic.
- Check patients in upon arrival; check patients out upon departure.
- Conduct patient experience surveys to help shape & improve Annex’s services.
- Help patients to schedule appointments.
- Provide customer service to incoming callers.
REQUIRED QUALIFICAITONS:
Education and Experience:
- Background or education in STI testing and risk reduction preferred.
- Experience in a clinic setting preferred.
Knowledge, Skills and Abilities:
- Bilingual preferred.
Licenses and Certifications:
- Valid driver’s license, access to reliable transportation, and the ability to meet Annex Teen Clinic’s driving record requirements. Please note that if the license was not issued in the state of Minnesota, you have 60 days after becoming a Minnesota resident in which to apply for your Minnesota driver's license or permit.
COVID-19 Protocols: Annex Teen Clinic strongly encourages employees to receive the COVID-19 vaccine and does not require any employee to be vaccinated. When Annex Teen Clinic work locations are not in areas identified as high community transmission for flu and/or COVID-19, employees are not required to wear a mask while working. We will monitor updates on community transmission rates for both flu and COVID-19 and update our guidelines as necessary.
AGENCY SUMMARY: The Annex Teen Clinic provides sexual health care and education for young adults through age 25 in a friendly, non-judgmental, and comfortable atmosphere. Our services are low-cost, medically accurate, and developmentally appropriate. The Annex Teen Clinic has been providing services in Northwest Hennepin County and North Minneapolis since 1971. The Annex is committed to diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Diversity and open expression are fundamental to the work of Annex Teen Clinic. We are passionate about building and sustaining an inclusive and equitable working environment where everyone can belong. Every member of our team enriches our work by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We welcome everyone to apply, especially those individuals who are underrepresented in our sector: individuals who identify as BIPOC, LGBTQI+ and gender fluid or gender nonconforming, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. We encourage you to apply even if you feel like you don't fit 100% of the technical requirements. Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, marital status, national origin, sex, gender identity, sexual orientation, familial status, genetic information or a protected veteran’s status.
Our organization has a partnership with Metropolitan Alliance of Connected Communities (MACC) to provide administrative services including management of the recruiting process. If you apply for this position, you may see references to MACC in some online materials.
Annex Teen Clinic participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. See E-Verify’s official poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf.