Customer Experience Specialist Intern FPAC Business Center (Virtual) 2023 Fall
Workplace Culture
At USDA, we are recommitting ourselves to the values of equity and inclusion rooted in justice and equal opportunity for our employees and those we serve.
Job Description
Assist staff with customer and employee interviews as well as assist staff with analysis of feedback data.
Duties include:
- Assist staff in developing and implementing strategies, procedures, and practices intended to assemble and analyze customer feedback to improve the customer experience of FPAC stakeholders
- Assist staff in supporting, collaborating on, or leading projects, studies, and associated reporting that analyzes interrelated issues of effectiveness, efficiency, and productivity to create a customer (centric mission area that better meets the current needs of its customers and responds to their evolving needs)
- Assist staff to use best practices and gap analysis to identify areas of need and develop and implement strategies that maintain and further progress toward strong customer experience and mature digital services, including supporting the update or new definition of customer experience policies and procedures
- Assist staff to develop and support innovative yet reasonable testing of new ideas that help augment FPAC’s customer-centric culture
Location: Virtual
Hours per week: Flexible
(Minimum 20 hours Maximum 40 hours per week)
Preferred majors:
- Business
- Agriculture-related majors
- Customer Service
- Customer Experience
- Hospitality
Education Level:
- Undergraduate students
- Graduate Students
Desired Skills:
- Organizational skills
- Customer-centric mindset
- Microsoft Office Applications
- Qualtrics
- Mural
Supervision:
- Interns will report to the Farm Production and Conservation - Business Center
- Interns will receive guidance and feedback from supervisor daily, weekly, or as needed.
- Interns formal evaluation are completed at the following segments of the internship session, Mid-term and Final Performance Evaluation.
Requirements Conditions of Employment
- You must be a US Citizen or US National.
- Must be in good academic standing as defined by their academic institution.
- Unofficial Transcript can be used when applying for the position
- Satisfactory Background investigation and/or fingerprint check.
- The position is renewable, based upon effective performance, availability of funds, and program needs, with the possibility of a multiple-year appointment.
Documents to have when applying:
- Resume
Pay information:
- Undergraduate students (Associates and Bachelor's degree seeking students): $16.10
- Graduate students (Masters and Doctorate degree seeking students: $17.25
How to apply:
On Handshake:
- Click or Tap on "APPLY"
- Upload Resume
- Click or Tap on "Submit Application"
General Information
About USDA and HACU
For the past 27 years, USDA has partnered with HACU to provide internship opportunities for hundreds of undergraduate and graduate students. These internships provide valuable professional experience for students while also exposing students to the important work that is done at USDA. The students also make significant contributions to the sub-agencies.
This partnership with HACU represents a larger USDA strategy aimed at ensuring a diverse, prepared, and competitive workforce that is vital to establishing a sustainable agricultural future. As a result of their positive internship experiences and supportive and inclusive culture at USDA, many former HACU students are now members of the USDA permanent workforce.