2023-2024 Rock River Community Clinic - Systems & Procedures Public Health AmeriCorps Member
Purpose of the Position
The AmeriCorps Member activities will increase access to healthcare to the low income and uninsured population by providing efficiencies and system support of integral components to ensure operations of the clinic are sustainable and suitable for clinic growth and the delivery of high-quality healthcare to the most vulnerable populations.
Essential Duties
- Help implement and support policies, procedures, and best practices which maximize access to healthcare and improve overall quality of care:
○ Assist Revenue Cycle Manager and Billing System team in creating workflows and supporting financial operations to receive Medicaid and Medicare claims.
○ Assist with insurance screening and enrollment processes for staff
- Develop efficient systems and oversee the capture, management and analysis of cancer screening reports and performance by RRCC.
○ Work closely with providers to create and support time-efficient workflows and procedures to capture cancer screenings completed for eligible populations.
○ Manage data cleaning or organization efforts capture cancer screening referrals and completion of cancer screenings with community partners.
○ Create and distribute monthly reports of screening activities and completion rates to assess performance and guide outreach efforts and data capturing/analysis challenges.
○ Create quarterly data visualizations to present to HRSA and community partners.
- Lead marketing outreach efforts to promote clinic initiatives (including cancer screening initiatives and insurance coverage options).
○ Work with Care Navigators and Health Promoters to promote cancer screening awareness in the local community. Assist with community events and partnerships to promote annual check-ups.
○ Oversee and manage social media pages through scheduled weekly posts and requests
○ Assist with website content, particularly related to insurance and the promotion of clinic services.
- Performs other duties as assigned to include assisting with clinic operations (i.e., patient surveying, etc.).
- Completes department-specific orientation and annual competencies for this position.
Standards of Performance & Behavior representing Rock River Community Clinic:
- Customer Service/Responsiveness
- Anticipates customers' needs and follows through accordingly.
- Considerate and tactful when dealing with patients, peers, family members.
- Ensures that the customer is satisfied with the help given and makes sure that the customer leaves with a positive impression.
- Informs customers of delays but never uses staffing or EHR as an excuse.
- Welcomes new employees and sets an example of exceeding customer expectations.
- Listens to requests and takes every concern seriously.
- Excellence/Professionalism
- Understands and practices proper safety techniques.
- Takes personal accountability for one’s own actions/performance.
- Takes an active role in continuous improvement of the department.
- Strictly adhere to RRCC’s confidentiality and privacy policies.
- Maintains a professional appearance at all times.
- Think and act ethically and honestly in all daily work activities and decisions.
- Attends all meetings as required.
- Empowerment/Sensitivity
- Takes immediate action to correct an issue by providing a positive, honest explanation and not placing blame.
- Adaptable to changes at the last minute. Takes risks, offers innovative ideas, thinks outside the box and is committed to promoting a positive team environment.
- Consistently meets job expectations and works within the overall Mission, Vision and Values of RRCC.
- Accepts constructive criticism positively.
- Cultural Diversity/Teamwork
- Respects and understands the values of each person’s role within the organization and that we are partners on the team; parts are not greater than the whole.
- Respects religious and cultural beliefs that may be different from one-self and treats all equal by recognizing an individual’s needs and differences.
- Looks for opportunities to celebrate and recognize teamwork from fellow staff members.