Department: Information Technology
Reports to: Director of Information and Technology
The Organization:
Founded in 1846 to care for the children of sailors in the Port of New York, Seamen's Society for Children and Families ("Seamen’s Society”) was one of the first organizations in the US to care for abandoned children in family settings, rather than institutions. Today, Seamen's Society is a comprehensive $22 million nonprofit organization that offers foster care and adoption services, mental and behavioral health care services, prevention/family stabilization services, domestic violence intervention services, a health home care management program, education financial support, and a youth tutoring program. The agency's nearly 200 professionals serve over 1,250 children and over 500 families in New York City. Programs are conducted in a trauma-informed, caring manner that understands and embraces the diversity of the communities served by the organization.
Internship Summary:
The IT intern will be responsible for a variety of projects and support work, which may include troubleshooting complex technical issues, administration of various infrastructure-level systems, and automation and efficiency improvements. Specific projects will be matched to a candidate’s interests and experience; sample projects include working alongside our engineering team to migrate the Agency server Infrastructure platform to the cloud via Microsoft Azure.
Selected candidates can expect:
· Gaining real-life experience working in an IT business environment
· Being given meaningful work assignments and challenging projects where others are relying on you to deliver results
· Learning new relevant technologies
· Working in a supportive, friendly work culture
· Opportunities to share your opinion, ideas, and your learnings with IT business leaders and team members
· Networking with full-time employees through various planned events and activities that will provide exposure to other facets of the Company outside of IT
· Mentorship with seasoned IT, and business executives
· Partnerships with other departments within the Company to gain a greater understanding of various roles in the Agency
Duties during Internship:
· Provide phone and email technical support for end-users to resolve any hardware or software issues
· Set up desktop and laptops for users
· Support and troubleshoot workstations, servers, and network-related issues
· Perform systems administration for Office 365, Windows Servers, and workstations across multiple sites
· Escalate client issues through the proper channels
· Manage Tickets according to defined case impact and priority
· Maintain client security standards and confidentiality of information
· Document support issues and all resolution steps in a ticketing system
· Update cases and communicate with clients as required until the issue is closed
Who we are looking for:
· Ideal candidates will have a dedicated interest in both building technology and helping others use it effectively. They will successfully combine superb research and analytical skills to resolve unfamiliar problems and advance challenging work.
· Applicants should have a basic knowledge of the Microsoft Windows enterprise environment and standard applications, and a demonstrated interest in improving process and technology. Familiarity with general systems administration, a Linux environment, and experience with Python, PowerShell, and/or other scripting languages is a plus.
· Excellent interpersonal, communication and organizational skills are critical, as the role involves working with colleagues across a diverse set of backgrounds, experiences, and projects.
· In keeping with our Agency’s culture and the ever-changing nature of our work, we are more interested in talent, curiosity, and motivation as demonstrated by an impressive history of achievement than we are in any skill or experience.
Qualifications/Requirements:
• Currently pursuing or recently completed a bachelor’s degree or equivalent from an accredited university in Computer Information Systems or a related concentration
• Experience providing excellent customer service and professionalism
• Excellent written / verbal communication, problem-solving, and analytical skills
• Strong judgment, issues management, and problem-solving techniques
• Strong presentation, time management, and prioritization skills
• Must be able to manage individual workload
• Must be a strong team player
• Must possess a strong sense of ownership with client relationships
Additional Information
Seamen’s Society is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, alienage, citizenship status, age, disability, sex, gender, gender identity or expression (sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.